Help & Support

How can we help you today?

Find answers, get support, and make the most of your AI-powered education platform

All Systems Operational Avg Response: 2 hours
Help Categories

Browse by Topic

Find the help you need organized by category

Contact Support

Get Personalized Help

Choose the best way to reach our support team based on your needs

For Schools & Institutions

Get comprehensive support for your educational institution with dedicated assistance and video tutorials.

Login to your school dashboard and click the "Video" icon for instant help

For Students

Get instant help with your learning journey through our AI-powered chat support and student resources.

Use the chat icon in your student app for fastest response

For Teachers & Educators

Access teacher-specific resources, AI training materials, and dedicated educator support channels.

AI training sessions available for educators

Critical Issues & Emergencies

For urgent technical problems affecting your entire institution

If you're experiencing platform-wide issues, security concerns, or data emergencies, contact us immediately:

Emergency Contact
24/7 Emergency Response
Popular Articles

Frequently Accessed Help Topics

The most popular help articles and tutorials from our community

How to Generate AI Question Papers

Step-by-step guide to using EDII-Generator for creating customized assessments

Video Popular
5 min read • Updated Jan 2025
Setting Up Student Accounts

Complete guide for schools to create and manage student accounts in bulk

Guide Schools
8 min read • Updated Jan 2025
Understanding AI Analytics Dashboard

Learn to interpret EDII-Insights+ data and predictive analytics for better decisions

Tutorial Advanced
12 min read • Updated Jan 2025
Data Privacy & Security Settings

Configure privacy settings and understand how your educational data is protected

Security Important
6 min read • Updated Jan 2025
Quick Answers

Frequently Asked Questions

Find instant answers to the most common questions about our AI education platform

As a school administrator, you can access comprehensive video tutorials by:

  1. Log in to your school dashboard at beta.edii.in
  2. Look for the "Video" icon in the top navigation bar
  3. Click on it to access our complete library of tutorials covering all AI tools
  4. Videos are organized by topic: Getting Started, AI Tools, Advanced Features, and Administration

If you can't find the video icon, please contact us at contact@edii.in for assistance.

Students can get instant support directly through the Edii app:

  • In-App Chat: Click the chat icon in your student app for real-time support
  • AI Assistant: Get instant answers to common questions 24/7
  • Live Support: Connect with human agents during business hours (9 AM - 6 PM IST)
  • Email Backup: For complex issues, email contact@edii.in

The chat feature provides the fastest response time for students, typically under 5 minutes during business hours.

If you're experiencing issues with AI tools, follow these steps:

  1. Check System Status: Visit our status page or look for announcements
  2. Clear Browser Cache: Refresh your browser and clear cache/cookies
  3. Try Different Browser: Test with Chrome, Firefox, or Safari
  4. Check Internet Connection: Ensure stable internet connectivity
  5. Contact Support: Email contact@edii.in with:
    • Description of the issue
    • Screenshots or error messages
    • Browser and device information
    • Steps to reproduce the problem

To upgrade or change your subscription plan:

  • Self-Service: Log in to your account and go to Billing & Subscriptions
  • Instant Upgrades: Upgrades take effect immediately with prorated billing
  • Downgrades: Take effect at the next billing cycle
  • Enterprise Plans: Contact contact@edii.in for custom pricing

For assistance with plan changes, our support team is available to help you choose the best option for your needs.

Support Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

Response Times:

  • In-App Chat: Under 5 minutes during business hours
  • Email Support: Within 2-4 hours during business hours
  • Critical Issues: Within 1 hour (24/7 for enterprise customers)
  • General Inquiries: Within 24 hours

Emergency Contact: For critical system issues affecting your entire institution, email contact@edii.in with "URGENT" in the subject line.

Your educational data is protected with enterprise-grade security:

  • Encryption: AES-256 encryption for data at rest and TLS 1.3 for data in transit
  • Access Controls: Role-based permissions and multi-factor authentication
  • Compliance: GDPR, COPPA, and SOC 2 Type II certified
  • Data Centers: India's Personal Data Protection Bill certified facilities with 24/7 monitoring
  • No Data Selling: We never sell your educational data to third parties

For detailed information, please review our Privacy Policy and Terms of Service.

Learning Resources

Educational Resource Library

Comprehensive guides, tutorials, and resources to maximize your AI education experience

Community & Training

Join Our Learning Community

Connect with other educators and access professional development opportunities

Educator Community

Connect with fellow educators using AI in education

Join our vibrant community of educators sharing best practices, AI tips, and educational innovations.

Training Programs

Professional development for AI in education

Comprehensive training programs to help educators master AI tools and enhance teaching effectiveness.

Upcoming Webinars & Training Sessions

AI Question Generation Masterclass

January 15, 2025 | 3:00 PM IST

Analytics Deep Dive

January 22, 2025 | 4:00 PM IST