How can we help you today?

As a school administrator, you can access comprehensive video tutorials by:

1. Log in to your school dashboard at beta.edii.in
2. Look for the "Video" icon in the top navigation bar
3. Click on it to access our complete library of tutorials covering all AI tools
4. Videos are organized by topic: Getting Started, AI Tools, Advanced Features, and Administration

If you can't find the video icon, please contact us at contact@edii.in for assistance.

Students can get instant support directly through the Edii app:

• In-App Chat: Click the chat icon in your student app for real-time support
• AI Assistant: Get instant answers to common questions 24/7
• Live Support: Connect with human agents during business hours (9 AM - 6 PM IST)
• Email Backup: For complex issues, email contact@edii.in

The chat feature provides the fastest response time for students, typically under 5 minutes during business hours.

If you're experiencing issues with AI tools, follow these steps:

1. Check System Status: Visit our status page or look for announcements
2. Clear Browser Cache: Refresh your browser and clear cache/cookies
3. Try Different Browser: Test with Chrome, Firefox, or Safari
4. Check Internet Connection: Ensure stable internet connectivity
5. Contact Support: Email contact@edii.in with:
   • Description of the issue
   • Screenshots or error messages
   • Browser and device information
   • Steps to reproduce the problem

To upgrade or change your subscription plan:

• Self-Service: Log in to your account and go to Billing & Subscriptions
• Instant Upgrades: Upgrades take effect immediately with prorated billing
• Downgrades: Take effect at the next billing cycle
• Enterprise Plans: Contact contact@edii.in for custom pricing

For assistance with plan changes, our support team is available to help you choose the best option for your needs.

Support Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

Response Times:

• In-App Chat: Under 5 minutes during business hours
• Email Support: Within 2-4 hours during business hours
• Critical Issues: Within 1 hour (24/7 for enterprise customers)
• General Inquiries: Within 24 hours

Emergency Contact: For critical system issues affecting your entire institution, email contact@edii.in with "URGENT" in the subject line.

Your educational data is protected with enterprise-grade security:

• Encryption: AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Access Controls: Role-based permissions and multi-factor authentication
• Compliance: GDPR, COPPA, and SOC 2 Type II certified
• Data Centers: India's Personal Data Protection Bill certified facilities with 24/7 monitoring
• No Data Selling: We never sell your educational data to third parties

For detailed information, please review our Privacy Policy and Terms of Service.