EDII
Settlement of Online Fee Payment to School
The settlement of any transaction takes around T+2 to T+3 days with our Payment Gateway service provider(s) and an additional day to settle that with respective schools. Under some special circumstances and holidays there is a delay in the settlement process.
Cancellation and refund policies under various scenarios have been listed below.
Payment Cancellation for Online Fee Payment to School
Cancellation and refund policies under various scenarios have been listed below:
Scenario 1: Payment in Issued State
If fee's is paid via online payment mode, and if it is still in Issued State on the Payment Gateway, the transaction can be cancelled. For that purpose please reach out to our CSR team and they will take in your request for payment cancellation and confirm the cancellation as well.
Scenario 2: Payment Processed
If the Online Fee payment has been processed, in that scenario, we would request you to reach out to school for discussion on cancellation and refund. Please reach out to them after 2-3 day(s) time as settlement with bank will take that much time. At present we do not have a refund/cancellation policy setup with school.
Refund Timeline
Once a refund is initiated, or if the order is not generated at the time of the transaction, then you should get the credit in your bank account within 5-7 business days failing which you can check the refund status here: Razorpay refund support.
Failed Transactions
If your payment failed but amount was debited from your account, the refund will be processed automatically within 5-7 business days by the bank.
Note: No action required from your side for failed transaction refunds.
Duplicate Payments
If you accidentally made duplicate payments for the same fee, please contact our support team immediately with transaction details.
Action: Contact CSR within 24 hours for faster resolution.
Refund Process Timeline
Request Submitted
Customer submits refund request via CSR or email
Verification
Our team verifies transaction details and eligibility (1-2 business days)
Processing
Refund initiated with payment gateway (2-3 business days)
Completion
Amount credited to your bank account (5-7 business days)
Important Disclaimer
- Refunds are subject to verification and approval
- School-specific refund policies may apply
- Processing time may vary during holidays and weekends
- Technical fees and gateway charges are non-refundable in some cases
Quick Tips
- Keep transaction ID and screenshots ready
- Contact us within 30 days of transaction
- Provide clear reason for refund request
- Check with your school's refund policy first
Frequently Asked Questions
How long does it take to process a refund?
What documents do I need for a refund request?
Can I get a refund if the school doesn't allow it?
What if my refund is delayed beyond 7 business days?
How to Contact Our CSR Team
You can reach our CSR team by means of following:
Method 1: Live Chat
By going to our website EDII.in and texting us over chat. Our agents are available between 9am to 6pm IST, to assist you with your transactions.
Method 2: Email Support
By dropping us an email at contact@edii.in along with few details which are:
- Name of the student in question
- Class – Section
- Reason for emailing us
- Payment ID or transaction ID
- Clear screenshot of payment confirmation
- Any other related document proofs
Method 3: Phone Support
Call our dedicated support helpline for urgent refund queries:
Support Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
Emergency Contact
For urgent payment issues or technical emergencies outside business hours:
contact@edii.in +91 78294-67111 (Emergency Only)
Policy Updates: We will continue to update this page as and when we come up with any new services. Last updated: January 2025
Additional Resources
Payment Guidelines
Complete guide on making secure online payments
Learn More: EDII pricing and refund FAQ