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EDII product support

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02 · Honest answers

Questions principals ask

The real concerns principals share with us — and the real answers we give them.

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How long does it take to set up EDII in our school?
You can start in 60 seconds. Create your school's ID — school name, branch and a mobile number verified by OTP — and you're in. We then configure your school with you — classes, sections, fee structures, exam patterns — migrate your existing student data (from Excel, Tally or any other system) and train admin, teachers and accountant separately, while you are already using EDII. Setup, migration and training are completely free.
What does EDII cost? Are there any hidden fees?
Plans start at ₹5,000/year for schools with up to 100 students; larger schools choose a larger fixed plan. Within your plan there's no per-student billing, no setup charges and no module lock-in — AI question papers come built in from Starter and the full AI suite from Growth, never as a per-student charge. Comparable school software charges ₹50,000–₹1,50,000 a year.
Is our student data safe? Where is it stored?
Bank-grade protection: 256-bit SSL encryption in transit and at rest, daily automated backups, role-based access so teachers see only what they need, and Indian data residency — your data stays on servers in India, with 99.9% uptime.
Which boards and curricula does EDII support?
CBSE, ICSE, all State Boards, IB and Cambridge (IGCSE). Exam patterns, report-card formats and grading scales are fully configurable, and the AI question generator supports 12+ Indian languages including Hindi, Tamil, Telugu, Kannada, Bengali and Marathi.
Do we need Zoom or Google Meet for online classes?
No — live classes happen inside EDII itself. Teachers start a class straight from their timetable, students join with one tap from the same app they use for homework and fees. HD video, whiteboard and chat included — and attendance flows automatically into your normal register.
What support do we get after we buy?
Real humans, on the channels you already use. WhatsApp and phone (+91 78294 67111) — not just email tickets. Staff training is free and can be repeated when you hire new people, there's a help centre and knowledge base, and the product ships updates every week (see Weekly Updates in the footer — it's public).
Can we take our data out if we ever leave?
Yes — your data is yours. Students, fees, attendance and marks export to Excel from the same reports you use every day, and if you ever leave we hand over your complete data — the same way we import complete histories when schools join us.
Are SMS and WhatsApp messages to parents extra?
App notifications are free and unlimited. If you also want SMS delivery for parents who don't use the app, SMS packs are quoted upfront when you choose your plan — never a surprise line-item on your bill.
Our internet is not great. Will EDII work?
Built for real Indian bandwidth. Screens are lightweight, the student app supports offline viewing of downloaded content, and everything is stored in the cloud — so a power cut or dropped connection never loses your work.

03 · Complete answer library

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Answers reflect public EDII documentation. Enabled features can vary by school plan and configuration.

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04 · Official downloads

Install the right EDII app

Use the verified Google Play and Apple App Store listings.

05 · Human support

Contact the EDII team

Published support hours are Monday–Saturday, 09:00–18:00 IST. Response targets depend on the school’s plan and contract.

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