{ "schema_version": "1.0.0", "knowledge_base": { "id": "edii-product-knowledge-base", "title": "EDII Product Knowledge Base", "description": "A source-backed, reusable knowledge base for EDII, the AI-powered school operating system. It is designed for websites, support tools, search, chatbots, retrieval-augmented generation, sales enablement, and internal training.", "language": "en-IN", "homepage": "https://edii.in/", "created_at": "2026-08-09", "last_verified_at": "2026-08-10", "intended_uses": [ "public help centre", "site search", "customer-support assistant", "sales and onboarding assistant", "retrieval-augmented generation", "staff training" ], "consumer_notes": [ "Each question is self-contained and can be indexed independently.", "Resolve source_ids against the top-level sources array when displaying citations.", "Revalidate records marked time_sensitive before publishing prices, rollout status, service levels, statistics, or plan availability.", "Answers describe publicly documented capabilities; a school's enabled features can vary by plan and configuration.", "Compliance language deliberately distinguishes alignment or practices from formal certification." ] }, "source_policy": { "precedence": [ "Use pricing.html for current plans, prices, pack limits, add-ons and guarantees.", "Use the homepage, school-erp.html, llms.txt and current app pages for current product scope.", "Use the relevant policy page for legal, privacy, payment and refund answers.", "Use dated weekly updates for recent workflows and preserve their date context.", "Treat older Help Center and legacy Knowledge Base claims as secondary when they conflict with newer canonical pages." ], "known_conflicts_handled": [ { "topic": "module_count", "resolution": "Use the current 70+ claim, not the older 40+ claim." }, { "topic": "security_certification", "resolution": "Describe published alignment and practices; do not claim EDII is ISO 27001 or SOC 2 certified without evidence." }, { "topic": "support_response_time", "resolution": "Publish support channels and business hours; the customer contract or plan SLA controls response commitments." }, { "topic": "application_count", "resolution": "Describe three installable apps serving four primary roles: principal or admin, teacher, student and parent." }, { "topic": "ai_plan_entitlement", "resolution": "Use the current pricing matrix and advise confirmation when an AI product page implies broader inclusion." }, { "topic": "onboarding_timing", "resolution": "Use 5-7 working days for typical full go-live and about 48 hours only for the separately stated migration or switching work." }, { "topic": "payroll_rollout", "resolution": "Store Payroll as beta as of 2026-08-09 and direct schools to confirm present availability." }, { "topic": "company_address", "resolution": "Use the address in the current website policy source with a confirmation warning because older deployed policy copy has differed." } ] }, "coverage_summary": { "category_count": 13, "question_count": 193, "named_module_count": 71, "detailed_module_count": 57, "ai_tool_count": 12, "source_count": 27 }, "organization": { "brand_name": "EDII", "legal_name": "Edii Software and Solution LLP", "product_category": "AI-powered school operating system and school ERP", "primary_market": "Indian schools", "product_journey_started": 2020, "positioning": "One system for school administration, academics, finance, communication, facilities, analytics, and role-specific mobile apps.", "public_scale_claims": { "schools": "150+", "students_managed": "1,50,000+", "modules": "70+", "api_endpoints": "600+", "as_of": "2026-08-09", "source_ids": [ "src_home", "src_school_erp", "src_about" ] }, "published_contact_address": { "line_1": "EDII, 4th Floor, ASR Avenue", "line_2": "Off Hosa Road, Kasavanahalli", "city": "Bengaluru", "state": "Karnataka", "postal_code": "560099", "country": "India", "verification_status": "confirm_before_legal_notice_or_visit", "note": "This is the address in the current website policy source; older deployed policy copy has shown a different Bengaluru address.", "source_ids": [ "src_privacy", "src_terms" ] } }, "contact_channels": { "email": "contact@edii.in", "primary_phone": "+91 78294 67111", "whatsapp": "https://wa.me/917829467111", "demo_booking": "https://calendly.com/contact-edii/30min", "platform_login": "https://beta.edii.in", "ai_chat": "https://ask.edii.in/", "payroll_login": "https://payroll.edii.in/", "careers": "https://careers.edii.in/", "published_support_hours": "Monday-Saturday, 09:00-18:00 IST", "source_ids": [ "src_home", "src_help_center", "src_privacy", "src_try_ai", "src_payroll" ] }, "apps": [ { "id": "edii-student", "name": "EDII Student", "audiences": [ "student", "parent" ], "android_url": "https://play.google.com/store/apps/details?id=com.edii.edii&hl=en_IN", "ios_url": "https://apps.apple.com/us/app/edii/id1227055903", "source_ids": [ "src_student_app", "src_home" ] }, { "id": "edii-teacher", "name": "EDII Teacher", "audiences": [ "teacher" ], "android_url": "https://play.google.com/store/apps/details?id=com.edii.ediiteacher&hl=en_IN", "ios_url": "https://apps.apple.com/in/app/ediiteacher/id1510009973", "source_ids": [ "src_teacher_app", "src_home" ] }, { "id": "edii-admin", "name": "EDII Admin", "audiences": [ "principal", "director", "school_owner", "administrator" ], "android_url": "https://play.google.com/store/apps/details?id=com.edii.ediiadmin", "ios_url": "https://apps.apple.com/in/app/ediiadmin/id6777604284", "source_ids": [ "src_admin_app", "src_home" ] } ], "categories": [ { "id": "overview", "name": "About EDII", "description": "Product identity, audience, scope, boards, scale, and use cases." }, { "id": "getting_started", "name": "Getting Started and Onboarding", "description": "Demo, login, setup, migration, training, go-live, and switching." }, { "id": "pricing", "name": "Pricing and Plans", "description": "Annual packs, included features, billing model, add-ons, and guarantees." }, { "id": "school_admin", "name": "Schools and Administrators", "description": "Administration, admissions, finance, reports, governance, and school operations." }, { "id": "teachers", "name": "Teachers and Academics", "description": "Teacher app, attendance, homework, exams, timetables, classes, and AI support." }, { "id": "students_parents", "name": "Students and Parents", "description": "Student app, parent visibility, learning, homework, fees, attendance, transport, and notifications." }, { "id": "ai", "name": "AI Tools and Intelligence", "description": "EDII's AI tools, EDII Tutor, EdiiBrain, predictions, grading, content generation, and safeguards." }, { "id": "modules", "name": "Modules and Facilities", "description": "Library, hostel, transport, health, inventory, communication, community, and reporting modules." }, { "id": "payments_refunds", "name": "Fees, Payments, Settlements, and Refunds", "description": "Online fee payment, receipts, settlement, failed transactions, cancellation, and refunds." }, { "id": "security_privacy", "name": "Security, Privacy, and Data", "description": "Encryption, residency, access control, backups, privacy rights, retention, and AI data processing." }, { "id": "technical", "name": "Technical, Infrastructure, and Integrations", "description": "Devices, browsers, connectivity, APIs, biometric systems, cloud infrastructure, and updates." }, { "id": "payroll", "name": "EDII Payroll", "description": "Payroll beta, access, salary structures, audit history, roles, and rollout." }, { "id": "support_legal", "name": "Support, Contact, and Legal", "description": "Support channels, service hours, company information, terms, and escalation." } ], "plan_catalog": { "currency": "INR", "billing_period": "year", "billing_model": "Fixed annual price per pack, not per student", "last_verified_at": "2026-08-09", "time_sensitive": true, "common_terms": [ "Free onboarding, setup, data migration, and staff training", "No per-student billing", "30-day money-back guarantee", "Weekly product updates" ], "plans": [ { "id": "basic", "name": "Basic", "annual_price_inr": 5000, "student_band": "Up to 100 students", "headline_features": [ "Student management", "Fee collection and receipts", "Attendance tracking", "Basic examination system", "Report cards", "SMS notifications", "Email support" ] }, { "id": "starter", "name": "Starter", "annual_price_inr": 10000, "student_band": "100-200 students", "headline_features": [ "Everything in Basic", "AI question papers", "Parent and student apps", "Library management", "Homework management", "Timetable system" ] }, { "id": "growth", "name": "Growth", "annual_price_inr": 20000, "student_band": "200-500 students", "headline_features": [ "Everything in Starter", "AI grading and analytics", "Teacher mobile app", "Online video classes", "Hostel management", "Transport and GPS", "Priority support" ] }, { "id": "professional", "name": "Professional", "annual_price_inr": 50000, "student_band": "500-1,000 students", "headline_features": [ "Everything in Growth", "Complete AI suite", "Salary and HR", "Inventory and health", "Custom integrations", "Advanced reports", "Dedicated account manager" ] }, { "id": "enterprise", "name": "Enterprise", "annual_price_inr": 150000, "price_qualifier": "From", "student_band": "1,000+ students or multi-campus", "headline_features": [ "Everything in Professional", "All 70+ modules", "Multi-campus or chain administration", "Custom AI model training", "Named support contact" ] } ], "optional_add_ons": [ { "name": "EDII-Verify plagiarism detection", "price_inr": 2999, "billing_period": "month" }, { "name": "EDII-Admin resource optimisation", "price_inr": 4999, "billing_period": "month" }, { "name": "Video analytics suite", "price_inr": 6999, "billing_period": "month" }, { "name": "AI implementation training", "price_inr": 49999, "billing_period": "one_time" }, { "name": "Custom integration services", "price_inr": 99999, "billing_period": "one_time" }, { "name": "Dedicated AI consultant", "price_inr": 19999, "billing_period": "month" } ], "source_ids": [ "src_pricing" ] }, "module_catalog": [ { "category": "Academic Management", "source_ids": ["src_school_erp"], "modules": [ { "name": "Student Management", "description": "Complete student profiles, promotions, tracking, ID generation, and bulk operations." }, { "name": "Attendance System", "description": "Manual, biometric, and GPS-based attendance with absence notifications." }, { "name": "Examination System", "description": "Online and offline exams, multiple exam types, AI question generation, and scheduling." }, { "name": "Report Cards", "description": "Configurable CBSE, ICSE, and State Board formats with templates, calculated grades, and remarks." }, { "name": "Homework Management", "description": "Assignment creation, submissions, AI-assisted grading, and parent notifications." }, { "name": "AI Timetable and Teaching Plan", "description": "Conflict-aware timetables, curriculum-aligned teaching plans, and weekly topic tracking." }, { "name": "Complaint Management", "description": "Configurable complaint types, status tracking, and parent visibility." }, { "name": "Admit Cards", "description": "Hall tickets, seating arrangements, and batch printing." }, { "name": "Question Bank", "description": "MCQ, subjective, and AI-assisted question repository with difficulty tags." }, { "name": "AI Question Bank Generator", "description": "AI-generated questions across boards, classes, and subjects, with nine question types and difficulty levels." }, { "name": "AI Chapter Content", "description": "Board-aligned topic summaries, examples, and practice questions, including CBSE and ICSE content." }, { "name": "Online Exams", "description": "Timed tests, auto-submission, instant scoring, and secure proctoring across devices." }, { "name": "AI Report-Card Remarks", "description": "Bilingual per-student term remarks drafted for teacher review." }, { "name": "PTM Scheduler", "description": "Parent-teacher meeting slot booking with an AI-prepared one-pager per student." }, { "name": "Counselling and Intervention Log", "description": "Sessions, notes, and outcomes linked to at-risk alerts." }, { "name": "Biometric Attendance", "description": "Fingerprint and face-recognition device synchronization with parent check-in alerts." } ] }, { "category": "Finance and Administration", "source_ids": ["src_school_erp"], "modules": [ { "name": "Fee Management", "description": "Collections, receipts, online payments, instalments, reminders, and defaulter tracking." }, { "name": "Expense Tracking", "description": "Budgets, expense categories, vendor payments, and financial reports." }, { "name": "Salary and Payroll", "description": "Beta payroll foundation with access controls, versioned salary structures, exact calculations, audit history, and tenant isolation. Payroll runs, payslips, statutory deductions, and bank workflows are published as roadmap items and require current confirmation." }, { "name": "Admission Portal", "description": "Online applications, merit lists, document verification, and enrolment tracking." }, { "name": "Transfer Certificate", "description": "Transfer, character, and migration certificate generation." }, { "name": "Certificate Manager", "description": "Bulk certificate generation, custom templates, and digital signatures." }, { "name": "ID Card Generation", "description": "Student and staff ID cards with photos, QR codes, and batch printing." }, { "name": "Payment Settlement Tracking", "description": "Tracks a payment from collection through bank settlement." }, { "name": "Alumni Management", "description": "Directories, reunions, donations, and alumni engagement." }, { "name": "AI Fee-Default Radar", "description": "Predicts likely missed payments so staff can follow up earlier." }, { "name": "OTP-Verified Transfer Certificates", "description": "Parent-OTP verification for transfer-certificate issuance." }, { "name": "Admission Enquiry Funnel", "description": "CRM workflow from enquiry through follow-up, visit, and admission." }, { "name": "Multi-Campus and Trust Dashboard", "description": "Combined fees, attendance, and school-health views across campuses." } ] }, { "category": "Facilities and Operations", "source_ids": ["src_school_erp"], "modules": [ { "name": "Library System", "description": "Catalog, issue and return, fines, digital library, and barcode scanning." }, { "name": "Hostel Management", "description": "Room allocation, mess operations, hostel fees, and warden portal." }, { "name": "Transport", "description": "Routes, GPS tracking, bus passes, drivers, and fuel logs." }, { "name": "Inventory Management", "description": "Assets, stock, purchase orders, and vendors." }, { "name": "Health Records", "description": "Medical records, vaccinations, check-ups, and emergency contacts." }, { "name": "Visitor Management", "description": "Check-in and check-out, passes, security alerts, and appointments." }, { "name": "Canteen Management", "description": "Menus, digital wallet, order tracking, and nutrition planning." }, { "name": "House Management", "description": "Student houses, points, competitions, and leaderboards." }, { "name": "Live Bus Tracking for Parents", "description": "Live vehicle location in the parent app with near-home alerts." } ] }, { "category": "Communication and E-Learning", "source_ids": ["src_school_erp"], "modules": [ { "name": "Online Classes", "description": "Built-in video classes with screen sharing, recording, whiteboard, breakout rooms, and attendance flow." }, { "name": "SMS and Notifications", "description": "Bulk SMS, push notifications, email campaigns, and WhatsApp integration." }, { "name": "Announcements", "description": "Circulars, private school feed, notice board, and targeted messages." }, { "name": "Events and Calendar", "description": "Events, holidays, academic planning, and RSVP management." }, { "name": "Leave Management", "description": "Staff and student requests, approvals, and leave balances." }, { "name": "School Website", "description": "Hosted school website with custom-domain support and content management." }, { "name": "Training Academy", "description": "Role-specific training paths, guides, progress tracking, and certification." }, { "name": "AI Chatbot and Assistant", "description": "Conversational navigation, answers, and insights for staff, students, and parents." }, { "name": "Feedback Management", "description": "Custom surveys, ratings, and sentiment analysis for school stakeholders." }, { "name": "Buzz", "description": "Private school social feed for photos, achievements, and updates." }, { "name": "School Memories Postcards", "description": "Automatically generated achievement and event postcards." }, { "name": "Voice Ask - EDII Brain", "description": "Voice questions answered from the school's own data." }, { "name": "Tutor Analytics for Parents", "description": "Shows how a child uses EDII Tutor and where the child struggles." } ] }, { "category": "Reports and Analytics", "source_ids": ["src_school_erp"], "modules": [ { "name": "Student Reports", "description": "Performance, progress, and comparative analysis." }, { "name": "Fee Reports", "description": "Collections, dues, payment trends, and GST reports." }, { "name": "Attendance Reports", "description": "Daily, monthly, and yearly reporting with trends." }, { "name": "Exam Reports", "description": "Results, subject performance, rankings, and board-exam preparation." }, { "name": "Staff Reports", "description": "HR, attendance, and performance reporting. Payroll reporting depends on the separately published Payroll beta rollout and should not be assumed available." }, { "name": "Custom Reports", "description": "More than 100 report templates, a custom report builder, and scheduled exports." } ] } ], "named_module_inventory": { "description": "Search-friendly inventory of the feature and module names published on EDII's current homepage. Some names are subfeatures of larger modules.", "academics_and_teaching": [ "Examination System", "Online Exams", "Admit Cards", "Report Cards", "AI Report-Card Remarks", "Homework Management", "AI Homework Grading (Photos and PDF)", "AI Timetable and Teaching Plan", "Question Bank", "AI Question Bank Generator", "AI Chapter Content", "Online Classes", "E-Learning Videos", "Class Meetings", "PTM Scheduler with AI One-Pagers", "Library System" ], "students_and_staff": [ "Student Management", "Stream Management", "APAAR IDs", "Student Promotions", "Attendance System", "Biometric Attendance", "Staff Attendance", "Admission Portal", "Admission Enquiry Funnel (CRM)", "Counselling and Intervention Log", "House Management", "Alumni Management", "Recruitment and Job Portal", "Users, Roles and Permissions", "Visitor Management" ], "fees_and_office": [ "Fee Management", "Fee Discounts", "Student Ledger", "Payment Settlement Tracking", "Expense Tracking", "Salary and Payroll", "ID Card Generation", "Certificate Manager", "Transfer Certificate", "OTP-Verified Transfer Certificates", "Inventory Management" ], "ai_and_insights": [ "AI Dropout Radar", "AI Fee-Default Radar", "AI Chatbot and Assistant", "EDII Brain", "Voice Ask - EDII Brain", "Tutor Analytics for Parents" ], "communication_and_community": [ "SMS and Notifications", "Announcements", "Events and Calendar", "Leave Management", "Complaint Management", "Feedback Management", "Buzz (Social Feed)", "School Memories - Postcards", "School Website", "Multi-Campus and Trust Dashboard", "Training Academy" ], "transport_and_facilities": [ "Transport", "Bus Tracking and Bus Pass", "Live Bus Tracking for Parents", "Hostel Management", "Canteen Management", "Health Records" ], "reports": [ "Student Reports", "Fee Reports", "Attendance Reports", "Exam Reports", "Staff Reports", "Custom Reports" ], "status_overrides": { "Salary and Payroll": { "status": "beta", "as_of": "2026-08-09", "note": "The published Payroll beta has foundation and access capabilities live; payroll runs, payslips, statutory deductions and bank workflows remain staged roadmap items unless EDII confirms otherwise.", "source_ids": ["src_payroll"] } }, "source_ids": [ "src_home", "src_llms", "src_payroll" ] }, "ai_tool_catalog": [ { "name": "EDII-Learn Pro", "purpose": "Adaptive and personalized learning based on student patterns, difficulty, and knowledge gaps.", "source_ids": ["src_ai_tools"] }, { "name": "EDII-Generator", "purpose": "Curriculum-aligned question papers, assessments, and educational content.", "source_ids": ["src_ai_tools"] }, { "name": "EDII-Insights+", "purpose": "Predictive analytics for performance, interventions, and teaching resources.", "source_ids": ["src_ai_tools"] }, { "name": "EDII-Tutor", "purpose": "A 24/7 Socratic personal tutor inside the student app.", "source_ids": ["src_ai_tools", "src_edii_tutor"] }, { "name": "EDII-Grade", "purpose": "Automated grading and feedback for essays, short answers, mathematics, photos, and PDFs.", "source_ids": ["src_ai_tools", "src_home"] }, { "name": "EDII-Admin", "purpose": "Administrative scheduling, resource allocation, operations, and reports.", "availability": "optional_add_on", "monthly_price_inr": 4999, "source_ids": ["src_ai_tools", "src_pricing"] }, { "name": "EDII-Verify", "purpose": "Plagiarism detection and academic-integrity reporting.", "availability": "optional_add_on", "monthly_price_inr": 2999, "source_ids": ["src_ai_tools", "src_pricing"] }, { "name": "EDII-Scheduler", "purpose": "Constraint-based timetables and curriculum-aligned teaching plans.", "source_ids": ["src_ai_tools"] }, { "name": "AI Fee-Default Radar", "purpose": "Early prediction of likely unpaid fees.", "source_ids": ["src_ai_tools", "src_school_erp"] }, { "name": "AI Report-Card Remarks", "purpose": "Bilingual, per-student term remarks drafted for teacher review.", "source_ids": ["src_ai_tools", "src_school_erp"] }, { "name": "Voice Ask - EDII Brain", "purpose": "Voice questions answered from the school's live EDII data.", "source_ids": ["src_ai_tools", "src_edii_brain"] }, { "name": "Tutor Analytics for Parents", "purpose": "Parent visibility into tutor usage and learning struggles.", "source_ids": ["src_ai_tools", "src_student_app"] } ], "sources": [ { "id": "src_llms", "title": "EDII source-of-truth summary for language models", "url": "https://edii.in/llms.txt", "type": "official_machine_readable_summary", "last_checked": "2026-08-09" }, { "id": "src_home", "title": "EDII - AI-powered school operating system", "url": "https://edii.in/", "type": "official_product_page", "last_checked": "2026-08-09" }, { "id": "src_school_erp", "title": "EDII School ERP - 70+ Modules", "url": "https://edii.in/school-erp.html", "type": "official_product_page", "last_checked": "2026-08-09" }, { "id": "src_pricing", "title": "EDII Pricing", "url": "https://edii.in/pricing.html", "type": "official_pricing_page", "last_checked": "2026-08-09" }, { "id": "src_ai_tools", "title": "EDII AI Tools", "url": "https://edii.in/ai-tools.html", "type": "official_product_page", "last_checked": "2026-08-09" }, { "id": "src_edii_brain", "title": "EdiiBrain - School Performance Intelligence", "url": "https://edii.in/edii-brain.html", "type": "official_product_page", "last_checked": "2026-08-09" }, { "id": "src_edii_tutor", "title": "EDII Tutor", "url": "https://edii.in/edii-tutor.html", "type": "official_product_page", "last_checked": "2026-08-09" }, { "id": "src_try_ai", "title": "Try EDII AI", "url": "https://edii.in/try-ai.html", "type": "official_demo_page", "last_checked": "2026-08-09" }, { "id": "src_student_app", "title": "EDII Student and Parent App", "url": "https://edii.in/student-app.html", "type": "official_app_page", "last_checked": "2026-08-09" }, { "id": "src_teacher_app", "title": "EDII Teacher App", "url": "https://edii.in/teacher-app.html", "type": "official_app_page", "last_checked": "2026-08-09" }, { "id": "src_admin_app", "title": "EDII Admin App", "url": "https://edii.in/ediiadmin.html", "type": "official_app_page", "last_checked": "2026-08-09" }, { "id": "src_about", "title": "About EDII", "url": "https://edii.in/about.html", "type": "official_company_page", "last_checked": "2026-08-09" }, { "id": "src_cbse_topper", "title": "DPS Bopal CBSE Topper Story", "url": "https://edii.in/edii-cbse-topper-2025.html", "type": "official_customer_story", "last_checked": "2026-08-09" }, { "id": "src_security", "title": "Security and Trust", "url": "https://edii.in/security.html", "type": "official_trust_page", "last_checked": "2026-08-09" }, { "id": "src_help_center", "title": "EDII Help Center", "url": "https://edii.in/help-center.html", "type": "official_support_page", "last_checked": "2026-08-10" }, { "id": "src_privacy", "title": "EDII Privacy Policy", "url": "https://edii.in/privacy_Policy.html", "type": "official_policy", "last_checked": "2026-08-09" }, { "id": "src_terms", "title": "EDII Terms of Service", "url": "https://edii.in/terms-of-service.html", "type": "official_policy", "last_checked": "2026-08-09" }, { "id": "src_refund", "title": "EDII Settlement, Cancellation, and Refund Policy", "url": "https://edii.in/refund.html", "type": "official_policy", "last_checked": "2026-08-09" }, { "id": "src_cookie", "title": "EDII Cookie Policy", "url": "https://edii.in/cookie-policy.html", "type": "official_policy", "last_checked": "2026-08-09" }, { "id": "src_payments", "title": "Pay School Fees Online", "url": "https://edii.in/payments.html", "type": "official_product_page", "last_checked": "2026-08-09" }, { "id": "src_payroll", "title": "EDII Payroll", "url": "https://edii.in/payroll.html", "type": "official_product_page", "last_checked": "2026-08-09" }, { "id": "src_weekly_updates", "title": "EDII Weekly Updates", "url": "https://edii.in/weekly-updates.html", "type": "official_changelog", "last_checked": "2026-08-09" }, { "id": "src_update_2026_06_16", "title": "EDII Weekly Update — AI Self-Learn, 16 June 2026", "url": "https://edii.in/weekly-updates/2026-06-16.html", "type": "official_changelog_entry", "last_checked": "2026-08-09" }, { "id": "src_update_2026_06_02", "title": "EDII Weekly Update — Bulk Student Editing, 2 June 2026", "url": "https://edii.in/weekly-updates/2026-06-02.html", "type": "official_changelog_entry", "last_checked": "2026-08-09" }, { "id": "src_update_2026_06_30", "title": "EDII Weekly Update — Timetable Import, 30 June 2026", "url": "https://edii.in/weekly-updates/2026-06-30.html", "type": "official_changelog_entry", "last_checked": "2026-08-09" }, { "id": "src_update_2026_07_28", "title": "EDII Weekly Update — Teacher and Student Apps, 28 July 2026", "url": "https://edii.in/weekly-updates/2026-07-28.html", "type": "official_changelog_entry", "last_checked": "2026-08-09" }, { "id": "src_update_2026_08_04", "title": "EDII Weekly Update — Data Reset and Transaction Analytics, 4 August 2026", "url": "https://edii.in/weekly-updates/2026-08-04.html", "type": "official_changelog_entry", "last_checked": "2026-08-09" } ], "questions": [ { "id": "overview_001", "category_id": "overview", "audiences": ["all"], "answer_type": "product_fact", "question": "What is EDII?", "alternate_questions": ["What does EDII do?", "Is EDII a school ERP?", "What is Edii AI+?"], "answer": "EDII is an AI-powered school operating system for Indian schools. It combines 70+ connected modules for admissions, student and staff records, attendance, timetables, teaching, homework, fees, payments, exams, report cards, communication, transport, facilities, reports and AI in one login and database.", "keywords": ["EDII", "Edii", "school ERP", "school OS", "school management software", "school MIS"], "source_ids": ["src_home", "src_school_erp", "src_llms"], "time_sensitive": false }, { "id": "overview_002", "category_id": "overview", "audiences": ["all"], "answer_type": "identity", "question": "Is this EDII the Entrepreneurship Development Institute of India?", "alternate_questions": ["Which EDII is this?", "Is edii.in an institute?", "Is EDII a college?"], "answer": "No. EDII at edii.in is a school-management and AI education software platform operated by Edii Software and Solution LLP. It is not the Entrepreneurship Development Institute of India.", "keywords": ["identity", "institute", "software company", "Edii Software and Solution LLP"], "source_ids": ["src_home", "src_terms"], "time_sensitive": false }, { "id": "overview_003", "category_id": "overview", "audiences": ["all"], "answer_type": "company_fact", "question": "Who operates EDII?", "alternate_questions": ["What is EDII's legal company name?", "Who owns the EDII platform?"], "answer": "The EDII website and platform are operated by Edii Software and Solution LLP.", "keywords": ["legal entity", "operator", "company", "LLP"], "source_ids": ["src_terms"], "time_sensitive": false }, { "id": "overview_004", "category_id": "overview", "audiences": ["prospect", "school_owner", "principal", "administrator"], "answer_type": "product_fit", "question": "Who is EDII for?", "alternate_questions": ["Can a small school use EDII?", "Is EDII for large schools?", "Does EDII work for school chains?"], "answer": "EDII is designed for new and established schools, from small institutions to large 1,000+ student and multi-campus groups. It provides role-specific experiences for school owners, principals, administrators, accounts teams, teachers, students and parents.", "keywords": ["small school", "large school", "multi-campus", "school chain", "new school", "roles"], "source_ids": ["src_home", "src_pricing"], "time_sensitive": false }, { "id": "overview_005", "category_id": "overview", "audiences": ["prospect", "administrator", "teacher"], "answer_type": "product_fact", "question": "Which boards and curricula does EDII support?", "alternate_questions": ["Does EDII support CBSE?", "Does EDII work for ICSE, IB or IGCSE?", "Can State Board schools use EDII?"], "answer": "EDII's current homepage says it supports CBSE, ICSE, all State Boards, IB and Cambridge or IGCSE. Exam patterns, grading scales and report-card formats are configurable. The site also says the AI question generator supports 12+ Indian languages, including Hindi, Tamil, Telugu, Kannada, Bengali and Marathi.", "keywords": ["CBSE", "ICSE", "State Board", "IB", "Cambridge", "IGCSE", "curriculum", "grading"], "source_ids": ["src_home"], "time_sensitive": false }, { "id": "overview_006", "category_id": "overview", "audiences": ["all"], "answer_type": "product_fact", "question": "How much of a school's work can EDII manage?", "alternate_questions": ["What is included in EDII's 70+ modules?", "Can EDII run the whole school?", "Which departments use EDII?"], "answer": "EDII spans academics and teaching, students and staff, fees and office work, AI and insights, communication and community, transport and facilities, and reports. Publicly named capabilities range from admissions and attendance to exams, library, hostel, transport, health, websites and multi-campus dashboards. Payroll is published separately as a beta with several salary-processing features still on its roadmap, so confirm its current scope before treating it as fully live.", "keywords": ["70+ modules", "academics", "finance", "facilities", "reports", "school operations"], "source_ids": ["src_home", "src_school_erp", "src_llms", "src_payroll"], "time_sensitive": true }, { "id": "overview_007", "category_id": "overview", "audiences": ["all"], "answer_type": "product_fact", "question": "Which EDII apps and interfaces are available?", "alternate_questions": ["Does EDII have mobile apps?", "Is there a parent app?", "Can administrators use a browser?"], "answer": "EDII publishes Student and Parent, Teacher, and Admin apps for Android and iOS. School staff can also use the browser-based platform at beta.edii.in. Features shown to a user depend on the person's role, the school's enabled modules and its plan.", "keywords": ["Android", "iOS", "web app", "parent app", "teacher app", "admin app", "beta.edii.in"], "source_ids": ["src_home", "src_student_app", "src_teacher_app", "src_admin_app"], "time_sensitive": false }, { "id": "overview_008", "category_id": "overview", "audiences": ["prospect", "school_owner", "principal"], "answer_type": "product_fit", "question": "Can EDII support a newly opening school?", "alternate_questions": ["Can we start with EDII from our first admission?", "Is EDII suitable for a new school?"], "answer": "Yes. EDII says it can start with the first admission form and help configure classes, fee structures, ID cards, apps and parent communication. The system is intended to grow from a small initial enrolment to larger or multi-campus operations.", "keywords": ["new school", "opening", "first admission", "setup", "growth"], "source_ids": ["src_home"], "time_sensitive": false }, { "id": "overview_009", "category_id": "overview", "audiences": ["school_owner", "principal", "trust_administrator"], "answer_type": "product_fact", "question": "Can EDII manage multiple campuses or a school chain?", "alternate_questions": ["Does EDII support trusts?", "Can I see all branches together?", "Does EDII have a group dashboard?"], "answer": "Yes. EDII advertises a Multi-Campus and Trust Dashboard that combines fees, attendance and school-health information across branches. Multi-campus or chain administration is listed for the Enterprise pack, which targets 1,000+ student institutions and groups.", "keywords": ["multi-campus", "trust", "school chain", "branch", "group dashboard", "Enterprise"], "source_ids": ["src_school_erp", "src_pricing"], "time_sensitive": true }, { "id": "overview_010", "category_id": "overview", "audiences": ["all"], "answer_type": "company_fact", "question": "When and why did EDII start?", "alternate_questions": ["What is EDII's origin story?", "Why was EDII created?", "When did the EDII product journey begin?"], "answer": "EDII's About page says its product journey started in 2020 after observing schools relying on registers, spreadsheets, WhatsApp groups and disconnected tools. The published journey date describes the product story and should not be treated as the LLP's legal incorporation date.", "keywords": ["history", "2020", "origin", "paper registers", "Excel", "WhatsApp"], "source_ids": ["src_about"], "time_sensitive": false }, { "id": "overview_011", "category_id": "overview", "audiences": ["all"], "answer_type": "company_claim", "question": "How many schools and students use EDII?", "alternate_questions": ["How large is EDII?", "How many customers does EDII have?", "How many students are managed on EDII?"], "answer": "EDII reports 150+ schools and more than 1,50,000 students on the platform, alongside 70+ modules. These are company-reported figures and should be presented with that attribution.", "keywords": ["150+ schools", "1,50,000+ students", "scale", "customers", "company-reported"], "source_ids": ["src_home", "src_about"], "time_sensitive": true }, { "id": "overview_012", "category_id": "overview", "audiences": ["prospect", "administrator"], "answer_type": "product_value", "question": "Does EDII replace separate registers, spreadsheets and school apps?", "alternate_questions": ["Can EDII replace Excel?", "Do we need multiple school tools?", "Is EDII one database?"], "answer": "EDII is positioned as one login and one database for work that schools often split across registers, spreadsheets, messaging groups and separate applications. Modules share records so information such as attendance, fees, marks and communication does not need to be re-entered in disconnected systems.", "keywords": ["one database", "one login", "Excel replacement", "connected modules", "no re-entry"], "source_ids": ["src_home", "src_llms"], "time_sensitive": false }, { "id": "overview_013", "category_id": "overview", "audiences": ["prospect", "school_owner", "principal"], "answer_type": "company_claim", "question": "Which schools are publicly associated with EDII?", "alternate_questions": ["Which schools use EDII?", "Does EDII publish customer examples?"], "answer": "EDII's public pages name schools including SVM Schools, Modern Academy in Lucknow, Wisdom International School in Andhra Pradesh, BNS School, KNB School, JPH School and Delhi Public School Bopal. This is not presented as a complete customer directory.", "keywords": ["customers", "schools", "SVM Schools", "Modern Academy", "Wisdom International", "DPS Bopal"], "source_ids": ["src_home", "src_cbse_topper"], "time_sensitive": true }, { "id": "getting_started_001", "category_id": "getting_started", "audiences": ["prospect", "school_owner", "principal"], "answer_type": "procedure", "question": "How do I see an EDII demo?", "alternate_questions": ["How can I book a demo?", "Can EDII show the platform to my school?"], "answer": "Book the published 30-minute demo at https://calendly.com/contact-edii/30min. EDII asks schools to bring practical questions such as fee structures, medium of instruction, data migration and current software so the demonstration can address the school's real setup.", "keywords": ["demo", "Calendly", "30-minute", "sales call"], "source_ids": ["src_home"], "time_sensitive": false, "cta": {"label": "Book a 30-minute demo", "url": "https://calendly.com/contact-edii/30min"} }, { "id": "getting_started_002", "category_id": "getting_started", "audiences": ["administrator", "teacher", "student", "parent"], "answer_type": "procedure", "question": "Where do existing EDII users log in?", "alternate_questions": ["What is the EDII login URL?", "How do I open the school dashboard?"], "answer": "The browser-based EDII platform login is https://beta.edii.in. Mobile users can also use the official Student, Teacher or Admin app supplied for their role. Account creation and permissions are normally managed by the school.", "keywords": ["login", "beta.edii.in", "dashboard", "account", "permissions"], "source_ids": ["src_home", "src_help_center"], "time_sensitive": false, "cta": {"label": "Open EDII login", "url": "https://beta.edii.in"} }, { "id": "getting_started_003", "category_id": "getting_started", "audiences": ["prospect", "administrator"], "answer_type": "implementation", "question": "How long does it take to set up EDII?", "alternate_questions": ["How fast can our school go live?", "What is the EDII implementation timeline?", "How long does migration take?"], "answer": "EDII describes most schools as going live within 5-7 working days: approximately days 1-2 for school configuration, days 3-4 for data migration, and days 5-7 for role-specific staff training. It separately describes the migration work itself as taking about 48 hours. Actual timing depends on data quality and school complexity.", "keywords": ["setup", "implementation", "onboarding", "go live", "5-7 days", "48 hours"], "source_ids": ["src_home"], "time_sensitive": true }, { "id": "getting_started_004", "category_id": "getting_started", "audiences": ["prospect", "administrator"], "answer_type": "implementation", "question": "What happens during EDII onboarding?", "alternate_questions": ["What are the EDII setup steps?", "How does implementation work?"], "answer": "The published onboarding flow is: contact EDII for a demo and plan discussion; configure the school profile, classes, sections, fee structures and exam patterns; migrate existing student, staff and fee data; train administrators, teachers and accounts staff; then go live with support.", "keywords": ["onboarding steps", "configuration", "migration", "training", "go live"], "source_ids": ["src_home"], "time_sensitive": false }, { "id": "getting_started_005", "category_id": "getting_started", "audiences": ["prospect", "administrator", "accounts"], "answer_type": "implementation", "question": "What data can EDII migrate from an existing system?", "alternate_questions": ["Can EDII import Excel or Tally?", "Will we lose our fee history?", "Can EDII migrate old student records?"], "answer": "EDII says it can import existing student and staff records and complete fee information, including fee receipts and ledger history rather than only summary balances. Its public FAQ mentions Excel, Tally and other systems. The exact import mapping should be reviewed with EDII before migration.", "keywords": ["migration", "import", "Excel", "Tally", "fee ledger", "student records", "history"], "source_ids": ["src_home"], "time_sensitive": false }, { "id": "getting_started_006", "category_id": "getting_started", "audiences": ["prospect", "school_owner"], "answer_type": "pricing", "question": "Are setup, migration and initial training charged separately?", "alternate_questions": ["Is EDII onboarding free?", "Are there setup fees?", "Does migration cost extra?"], "answer": "EDII's current pricing page says setup, data migration and staff training are included at no additional charge with every annual pack.", "keywords": ["free onboarding", "setup fee", "migration fee", "training fee"], "source_ids": ["src_pricing", "src_home"], "time_sensitive": true }, { "id": "getting_started_007", "category_id": "getting_started", "audiences": ["prospect", "administrator"], "answer_type": "implementation", "question": "Can our school run EDII alongside its old system while switching?", "alternate_questions": ["Do we need a hard cutover?", "Can we parallel-run EDII?", "How risky is switching systems?"], "answer": "Yes. EDII says an established school can run EDII in parallel with its old system until the school is confident that the migrated records and workflows are ready for full cutover.", "keywords": ["parallel run", "switching", "cutover", "old system", "migration"], "source_ids": ["src_home"], "time_sensitive": false }, { "id": "getting_started_008", "category_id": "getting_started", "audiences": ["administrator", "teacher", "accounts"], "answer_type": "support", "question": "Does EDII train school staff?", "alternate_questions": ["Is teacher training included?", "Will the accounts team get training?", "Can training be repeated for new staff?"], "answer": "EDII says onboarding includes separate training for administrators, teachers and accounts staff. Its homepage also says staff training can be repeated when a school hires new people; confirm scheduling and scope with the support team.", "keywords": ["staff training", "teacher training", "admin training", "accounts training", "repeat training"], "source_ids": ["src_home", "src_help_center"], "time_sensitive": true }, { "id": "getting_started_009", "category_id": "getting_started", "audiences": ["student", "parent", "teacher", "administrator"], "answer_type": "procedure", "question": "Where can I download the EDII mobile apps?", "alternate_questions": ["What are the official EDII app links?", "Is EDII on Google Play and the App Store?"], "answer": "EDII Student serves students and parents: Android https://play.google.com/store/apps/details?id=com.edii.edii&hl=en_IN and iOS https://apps.apple.com/us/app/edii/id1227055903. EDII Teacher: Android https://play.google.com/store/apps/details?id=com.edii.ediiteacher&hl=en_IN and iOS https://apps.apple.com/in/app/ediiteacher/id1510009973. EDII Admin: Android https://play.google.com/store/apps/details?id=com.edii.ediiadmin and iOS https://apps.apple.com/in/app/ediiadmin/id6777604284. Follow these official links rather than relying on a name-only store search.", "keywords": ["download", "Google Play", "App Store", "Android", "iPhone", "official app"], "source_ids": ["src_home", "src_student_app", "src_teacher_app", "src_admin_app"], "time_sensitive": false }, { "id": "getting_started_010", "category_id": "getting_started", "audiences": ["all"], "answer_type": "technical", "question": "Will EDII work with a slow or unreliable internet connection?", "alternate_questions": ["Does EDII work on low bandwidth?", "What happens during a power cut?", "Can EDII work offline?"], "answer": "EDII says its screens are designed for real Indian bandwidth and that cloud storage prevents a dropped connection from losing completed work. The Student app supports offline viewing of downloaded content, and the July 2026 Teacher App update says attendance and Copy Check can be recorded offline and synchronized later.", "keywords": ["slow internet", "low bandwidth", "offline", "power cut", "sync"], "source_ids": ["src_home", "src_weekly_updates", "src_update_2026_07_28"], "time_sensitive": false }, { "id": "getting_started_011", "category_id": "getting_started", "audiences": ["school_owner", "administrator", "data_officer"], "answer_type": "data_portability", "question": "Can a school export its data or take it away when leaving EDII?", "alternate_questions": ["Is there vendor lock-in?", "Can we export to Excel?", "Who owns our EDII data?"], "answer": "EDII says the school owns its data. Students, fees, attendance and marks can be exported to Excel from reports, and EDII states that it provides a complete data handover when a school leaves.", "keywords": ["data export", "Excel", "data ownership", "exit", "vendor lock-in", "handover"], "source_ids": ["src_home", "src_security"], "time_sensitive": false }, { "id": "getting_started_012", "category_id": "getting_started", "audiences": ["all"], "answer_type": "procedure", "question": "Can I try EDII's AI without logging in?", "alternate_questions": ["Is there a free EDII AI demo?", "Can I test the question generator?", "Can I try EDII before a sales call?"], "answer": "Yes. The public page at https://edii.in/try-ai.html offers a no-login AI experience for question generation, educational image generation and access to the EDII chatbot. The question generator emails the generated paper as a PDF.", "keywords": ["free AI demo", "no login", "question generator", "image generator", "chatbot"], "source_ids": ["src_try_ai", "src_home"], "time_sensitive": false, "cta": {"label": "Try EDII AI", "url": "https://edii.in/try-ai.html"} }, { "id": "pricing_001", "category_id": "pricing", "audiences": ["prospect", "school_owner", "principal"], "answer_type": "pricing", "question": "How much does EDII cost?", "alternate_questions": ["What is the EDII price?", "How much is EDII per year?", "Which school ERP plans does EDII offer?"], "answer": "As verified on 2026-08-09, published annual packs are Basic at ₹5,000, Starter at ₹10,000, Growth at ₹20,000, Professional at ₹50,000 and Enterprise from ₹1,50,000. The packs are sized by student count and differ in features and support. Always check the live pricing page before purchase.", "keywords": ["price", "annual cost", "Basic", "Starter", "Growth", "Professional", "Enterprise"], "source_ids": ["src_pricing"], "time_sensitive": true, "cta": {"label": "View current pricing", "url": "https://edii.in/pricing.html"} }, { "id": "pricing_002", "category_id": "pricing", "audiences": ["prospect", "school_owner"], "answer_type": "pricing", "question": "Does EDII charge per student?", "alternate_questions": ["Will mid-year admissions increase our bill?", "Is EDII pricing fixed?", "Are there per-user fees?"], "answer": "EDII says the annual price is fixed per pack rather than charged per student inside that pack's student band. Mid-year admissions do not change the bill; a school that outgrows its current band can move to the next pack.", "keywords": ["per student", "fixed price", "mid-year admissions", "billing", "student band"], "source_ids": ["src_pricing"], "time_sensitive": true }, { "id": "pricing_003", "category_id": "pricing", "audiences": ["prospect", "small_school"], "answer_type": "pricing", "question": "What is included in the EDII Basic plan?", "alternate_questions": ["What do I get for ₹5,000 per year?", "Which plan is for up to 100 students?"], "answer": "The Basic pack is published at ₹5,000 per year for up to 100 students. Its headline features are student management, fee collection and receipts, attendance tracking, a basic examination system, report cards, SMS notifications and email support.", "keywords": ["Basic plan", "₹5,000", "100 students", "small school"], "source_ids": ["src_pricing"], "time_sensitive": true }, { "id": "pricing_004", "category_id": "pricing", "audiences": ["prospect", "growing_school"], "answer_type": "pricing", "question": "What is included in the EDII Starter plan?", "alternate_questions": ["What do I get for ₹10,000 per year?", "Which plan includes the parent app?"], "answer": "The Starter pack is published at ₹10,000 per year for 100-200 students. It adds AI question papers, parent and student apps, library management, homework management and the timetable system to the Basic features.", "keywords": ["Starter plan", "₹10,000", "100-200 students", "parent app", "AI question papers"], "source_ids": ["src_pricing"], "time_sensitive": true }, { "id": "pricing_005", "category_id": "pricing", "audiences": ["prospect", "growing_school"], "answer_type": "pricing", "question": "What is included in the EDII Growth plan?", "alternate_questions": ["What do I get for ₹20,000 per year?", "Which plan includes the Teacher app?"], "answer": "The Growth pack is published at ₹20,000 per year for 200-500 students. It adds advanced AI grading and analytics, the Teacher mobile app, online video classes, hostel management, transport and GPS, and priority support to the Starter features.", "keywords": ["Growth plan", "₹20,000", "200-500 students", "Teacher app", "AI grading", "transport"], "source_ids": ["src_pricing"], "time_sensitive": true }, { "id": "pricing_006", "category_id": "pricing", "audiences": ["prospect", "established_school"], "answer_type": "pricing", "question": "What is included in the EDII Professional plan?", "alternate_questions": ["What do I get for ₹50,000 per year?", "Which plan includes custom integrations?"], "answer": "The Professional pack is published at ₹50,000 per year for 500-1,000 students. It adds the complete AI suite, salary and HR, inventory and health modules, custom integrations, advanced reports and a dedicated account manager to the Growth features.", "keywords": ["Professional plan", "₹50,000", "500-1,000 students", "custom integrations", "dedicated manager"], "source_ids": ["src_pricing"], "time_sensitive": true }, { "id": "pricing_007", "category_id": "pricing", "audiences": ["prospect", "large_school", "school_chain"], "answer_type": "pricing", "question": "What is included in the EDII Enterprise plan?", "alternate_questions": ["What is the plan for 1,000+ students?", "Which plan supports school chains?", "How much is EDII Enterprise?"], "answer": "Enterprise is published from ₹1,50,000 per year for 1,000+ students or multi-campus groups. It adds all 70+ modules, multi-campus or chain administration, custom AI model training and a named support contact to the Professional features.", "keywords": ["Enterprise", "₹1,50,000", "1,000+ students", "multi-campus", "school chain", "custom AI"], "source_ids": ["src_pricing"], "time_sensitive": true }, { "id": "pricing_008", "category_id": "pricing", "audiences": ["prospect", "school_owner"], "answer_type": "pricing", "question": "Are there hidden setup or module charges?", "alternate_questions": ["Does EDII have hidden fees?", "Is implementation charged separately?", "Are modules locked behind extra fees?"], "answer": "The current pricing page says onboarding, setup, migration and training are free, and that the annual bill is fixed per pack. Some features are available only in higher packs, and optional services are sold as disclosed add-ons, so the live feature table and order terms should be reviewed before purchase.", "keywords": ["hidden fees", "setup charge", "module charge", "feature tier", "add-on"], "source_ids": ["src_pricing", "src_home"], "time_sensitive": true }, { "id": "pricing_009", "category_id": "pricing", "audiences": ["prospect", "teacher", "administrator"], "answer_type": "pricing", "question": "Which EDII plans include AI?", "alternate_questions": ["Is AI included in the Basic plan?", "Which plan has AI grading?", "When do we get the full AI suite?"], "answer": "The pricing table lists AI question papers from Starter, advanced AI grading and analytics from Growth, and the complete AI suite from Professional. Individual AI pages sometimes describe broad inclusion, so the live pricing table and the school's order should control exact entitlement.", "keywords": ["AI entitlement", "AI question papers", "AI grading", "complete AI suite", "plan"], "source_ids": ["src_pricing", "src_edii_brain"], "time_sensitive": true }, { "id": "pricing_010", "category_id": "pricing", "audiences": ["prospect", "student", "parent", "teacher"], "answer_type": "pricing", "question": "Which plans include EDII's mobile apps?", "alternate_questions": ["When is the parent app included?", "Which plan has the Teacher app?"], "answer": "The pricing table lists the Parent and Student apps from Starter and the Teacher app from Growth. The Admin experience is part of the EDII platform, but exact mobile-app and feature access should be confirmed for the school's pack.", "keywords": ["mobile app", "Parent app", "Student app", "Teacher app", "Starter", "Growth"], "source_ids": ["src_pricing"], "time_sensitive": true }, { "id": "pricing_011", "category_id": "pricing", "audiences": ["prospect", "school_owner"], "answer_type": "pricing", "question": "What optional EDII add-ons are available?", "alternate_questions": ["Does EDII sell optional services?", "Can we add plagiarism detection?", "Can we buy custom integration help?"], "answer": "The current pricing page lists these optional add-ons: EDII-Verify plagiarism detection at ₹2,999 per month, EDII-Admin resource optimisation at ₹4,999 per month, video analytics at ₹6,999 per month, AI implementation and training at ₹49,999 once, custom integration services at ₹99,999 once, and a dedicated AI consultant at ₹19,999 per month. EDII says every annual pack can operate without an add-on. Prices are time-sensitive and taxes or negotiated order terms may apply.", "keywords": ["add-on", "EDII-Verify", "EDII-Admin", "video analytics", "AI training", "custom integration", "consultant"], "source_ids": ["src_pricing"], "time_sensitive": true }, { "id": "pricing_012", "category_id": "pricing", "audiences": ["prospect", "school_owner"], "answer_type": "policy", "question": "Does EDII offer a money-back guarantee?", "alternate_questions": ["Can a school get a subscription refund?", "What is EDII's 30-day guarantee?"], "answer": "EDII's pricing page advertises a 30-day money-back guarantee on every annual pack. Subscription-refund eligibility should be confirmed against the order terms; this is separate from the transaction-refund process for parents paying school fees.", "keywords": ["30-day guarantee", "money back", "subscription refund", "annual pack"], "source_ids": ["src_pricing", "src_terms"], "time_sensitive": true }, { "id": "pricing_013", "category_id": "pricing", "audiences": ["school_owner", "administrator"], "answer_type": "pricing", "question": "Are parent notifications, SMS and WhatsApp messages included?", "alternate_questions": ["Does EDII charge for SMS?", "Are app notifications free?", "Do WhatsApp messages cost extra?"], "answer": "EDII says parent-app notifications are free and unlimited. SMS delivery uses separately quoted packs for parents who do not use the app. WhatsApp balance and top-up tools also exist, so schools should confirm included message credits and current rates for their plan.", "keywords": ["SMS pack", "WhatsApp balance", "push notification", "message credits", "parent communication"], "source_ids": ["src_home", "src_weekly_updates"], "time_sensitive": true }, { "id": "pricing_014", "category_id": "pricing", "audiences": ["prospect", "school_owner"], "answer_type": "decision_support", "question": "How should a school choose an EDII plan?", "alternate_questions": ["Which EDII pack is right for us?", "Can EDII recommend a plan?"], "answer": "Start with the school's current student count, required modules, mobile-app needs, AI features, support level, integration needs and whether it has multiple campuses. EDII invites schools to bring their student count and existing bills to a demo so the team can recommend the smallest suitable pack.", "keywords": ["choose a plan", "student count", "feature needs", "support", "demo"], "source_ids": ["src_pricing"], "time_sensitive": true, "cta": {"label": "Compare plans", "url": "https://edii.in/pricing.html"} }, { "id": "pricing_015", "category_id": "pricing", "audiences": ["prospect"], "answer_type": "pricing", "question": "Can we request a trial before purchasing?", "alternate_questions": ["Does EDII have a free trial?", "Can our school test a pack?"], "answer": "The pricing page links its packs to a free-trial request, and EDII also offers a public AI demo plus a scheduled product demo. Trial duration and enabled modules should be confirmed with EDII because older pages use different trial wording.", "keywords": ["free trial", "test account", "demo", "trial duration"], "source_ids": ["src_pricing", "src_try_ai"], "time_sensitive": true }, { "id": "overview_014", "category_id": "overview", "audiences": ["all"], "answer_type": "identity", "question": "Does EDII offer degrees, diplomas, fellowships or certificate courses?", "alternate_questions": ["Is EDII a college?", "Can I study at EDII?", "Does EDII award degrees?"], "answer": "No such programmes are published on edii.in. This EDII is a school-management and learning software platform, not a degree-awarding college or university. Certificates mentioned on the site are school records generated through the platform or role-training certificates.", "keywords": ["degree", "diploma", "fellowship", "college", "university", "course"], "source_ids": ["src_home", "src_school_erp"], "time_sensitive": false }, { "id": "overview_015", "category_id": "overview", "audiences": ["school_owner", "administrator", "teacher", "student", "parent"], "answer_type": "product_fact", "question": "Which languages does EDII support?", "alternate_questions": ["Is EDII available in Hindi?", "Does EDII support regional languages?", "Can EDII create bilingual messages?"], "answer": "EDII advertises English and Hindi notices, messages, homework feedback and report-card remarks, and says its question generator supports 12+ Indian languages. This does not mean every screen in every EDII app is fully translated into all of those languages.", "keywords": ["Hindi", "English", "regional languages", "bilingual", "12+ languages", "localisation"], "source_ids": ["src_home", "src_school_erp", "src_student_app"], "time_sensitive": true }, { "id": "school_admin_001", "category_id": "school_admin", "audiences": ["administrator", "admissions_team", "prospect"], "answer_type": "feature_overview", "question": "How does EDII manage admissions?", "alternate_questions": ["Can parents apply online?", "Does EDII track admission enquiries?", "Can EDII create merit lists?"], "answer": "EDII's Admission Portal supports online application forms, merit lists, document verification and enrolment tracking. Its Admission Enquiry Funnel tracks a prospect from enquiry through follow-up, school visit and admission, with reminders at each stage. Admitted students then continue into the main profile, fee, attendance and promotion workflows.", "keywords": ["admission portal", "enquiry", "CRM", "application", "merit list", "document verification", "enrolment"], "source_ids": ["src_school_erp"], "time_sensitive": false }, { "id": "school_admin_002", "category_id": "school_admin", "audiences": ["administrator"], "answer_type": "feature_overview", "question": "What student-lifecycle information can EDII manage?", "alternate_questions": ["Does EDII keep full student profiles?", "Can EDII promote students?", "Does EDII support streams and APAAR IDs?"], "answer": "The public module inventory includes student profiles, bulk operations, streams, APAAR IDs, student promotions, attendance, fees, academic results, documents, health information, house membership and alumni records. Role permissions control who can view or change each type of information.", "keywords": ["student profile", "stream", "APAAR ID", "promotion", "lifecycle", "bulk operations"], "source_ids": ["src_home", "src_school_erp", "src_llms"], "time_sensitive": false }, { "id": "school_admin_003", "category_id": "school_admin", "audiences": ["administrator", "teacher", "parent"], "answer_type": "feature_overview", "question": "What attendance methods does EDII support?", "alternate_questions": ["Can teachers mark attendance on mobile?", "Does EDII support GPS attendance?", "Can EDII send absence alerts?"], "answer": "EDII advertises manual, mobile, GPS-based and biometric attendance workflows for students and staff. Schools can generate attendance reports and configure parent alerts for absences or check-ins. Available methods depend on the school's devices and configuration.", "keywords": ["attendance", "manual", "mobile", "GPS", "staff attendance", "absence alert"], "source_ids": ["src_school_erp", "src_teacher_app"], "time_sensitive": false }, { "id": "school_admin_004", "category_id": "school_admin", "audiences": ["administrator", "technical", "security_team"], "answer_type": "feature_overview", "question": "Can EDII connect to biometric attendance devices?", "alternate_questions": ["Does EDII support fingerprint attendance?", "Can face-recognition devices sync with EDII?"], "answer": "Yes. EDII's School ERP page describes real-time synchronization with fingerprint and face-recognition attendance devices, plus instant parent SMS for configured student check-ins. Confirm device compatibility and integration requirements before deployment.", "keywords": ["biometric", "fingerprint", "face recognition", "attendance device", "real-time sync"], "source_ids": ["src_school_erp"], "time_sensitive": true }, { "id": "school_admin_005", "category_id": "school_admin", "audiences": ["administrator", "teacher", "student"], "answer_type": "feature_overview", "question": "What exam features are included in EDII?", "alternate_questions": ["Can EDII run online exams?", "Does EDII generate admit cards?", "Can teachers enter marks in EDII?"], "answer": "EDII covers exam schedules, multiple exam types, question banks and AI-assisted papers, admit cards and seating, teacher mark entry, result analysis and report cards. Online exams can use timers, auto-submission, instant scoring and secure proctoring where configured.", "keywords": ["exam", "online test", "admit card", "marks", "seating", "proctoring", "results"], "source_ids": ["src_school_erp", "src_teacher_app", "src_student_app"], "time_sensitive": false }, { "id": "school_admin_006", "category_id": "school_admin", "audiences": ["administrator", "teacher"], "answer_type": "feature_overview", "question": "Can EDII customize report cards and grading?", "alternate_questions": ["Does EDII support CBSE report cards?", "Can a school change its grading scale?", "How are report-card remarks created?"], "answer": "EDII advertises CBSE, ICSE and State Board report-card formats, multiple templates, configurable grading scales and automatically calculated grades. After marks are entered, AI can draft a bilingual, student-specific term remark for a teacher to review and edit.", "keywords": ["report card", "CBSE", "ICSE", "State Board", "template", "grading scale", "remarks"], "source_ids": ["src_school_erp", "src_home"], "time_sensitive": false }, { "id": "school_admin_007", "category_id": "school_admin", "audiences": ["administrator", "accounts", "parent"], "answer_type": "feature_overview", "question": "What does EDII Fee Management include?", "alternate_questions": ["Can EDII create instalments and discounts?", "Does EDII track defaulters?", "Are fee receipts automatic?"], "answer": "Fee Management includes configurable structures, instalments, discounts, online and recorded collections, receipts, student ledgers, due reminders, defaulter tracking and settlement tracking. Reports cover collection totals, outstanding balances, payment trends, GST and month-wise defaulters; parents can pay and retrieve receipts in the app.", "keywords": ["fee structure", "instalment", "discount", "student ledger", "receipt", "defaulter", "settlement"], "source_ids": ["src_school_erp", "src_student_app", "src_weekly_updates"], "time_sensitive": false }, { "id": "school_admin_008", "category_id": "school_admin", "audiences": ["administrator", "accounts", "school_owner"], "answer_type": "feature_overview", "question": "Can EDII track payment settlement and reconciliation?", "alternate_questions": ["How do we know when fees reach the bank?", "Does EDII reconcile collections?", "What is Payment Settlement Tracking?"], "answer": "Yes. Payment Settlement Tracking follows each collection through bank settlement. EDII also publishes collection analytics, payment-mode and cashier views, fee-head totals, student ledgers and reconciliation views intended to help accounts teams match receipts with money received.", "keywords": ["payment settlement", "reconciliation", "bank", "collection analytics", "cashier", "student ledger"], "source_ids": ["src_school_erp", "src_weekly_updates"], "time_sensitive": false }, { "id": "school_admin_009", "category_id": "school_admin", "audiences": ["administrator", "accounts"], "answer_type": "feature_overview", "question": "Can EDII manage school expenses and budgets?", "alternate_questions": ["Does EDII track vendor payments?", "Is there an expense module?", "Can EDII produce financial reports?"], "answer": "The Expense Tracking module covers budget management, expense categories, vendor payments and financial reports. Fee reporting and payroll are separate connected areas in the wider platform.", "keywords": ["expense", "budget", "vendor payment", "financial report", "accounts"], "source_ids": ["src_school_erp"], "time_sensitive": false }, { "id": "school_admin_010", "category_id": "school_admin", "audiences": ["administrator", "parent"], "answer_type": "feature_overview", "question": "Can EDII generate ID cards, certificates and transfer certificates?", "alternate_questions": ["How do I generate a TC?", "Can EDII print ID cards in bulk?", "Are transfer certificates OTP verified?"], "answer": "EDII can batch-generate student and staff ID cards with photos and QR codes, create certificates from custom templates with digital signatures, and generate transfer, character and migration certificates. Its OTP-verified transfer-certificate workflow confirms issuance against a parent OTP.", "keywords": ["ID card", "certificate", "TC", "transfer certificate", "QR code", "OTP", "digital signature"], "source_ids": ["src_school_erp"], "time_sensitive": false }, { "id": "school_admin_011", "category_id": "school_admin", "audiences": ["school_owner", "principal", "administrator"], "answer_type": "feature_overview", "question": "What does the EDII Admin app show?", "alternate_questions": ["What is the principal app?", "Can a principal manage fees from a phone?", "What is the Daily Brain?"], "answer": "The Admin app shows a live school overview including student and staff counts, attendance, collected and pending fees, defaulters and quick actions. Its Insights area includes a morning brief, School Health score, daily highlights and concerns, trends, anomalies, class comparisons and a students-at-risk watchlist.", "keywords": ["Admin app", "principal", "dashboard", "morning brief", "school health", "fees", "defaulters"], "source_ids": ["src_admin_app", "src_home"], "time_sensitive": false }, { "id": "school_admin_012", "category_id": "school_admin", "audiences": ["school_owner", "principal", "administrator"], "answer_type": "product_fact", "question": "How is the EDII School Health score calculated?", "alternate_questions": ["What does School Health mean?", "Why is the school-health score low?", "What are the score weights?"], "answer": "EDII describes School Health as a 0-100 score weighted by Attendance at 30%, Fee Collection at 25%, Exam Performance at 20%, Teacher Activity at 15% and Pending Tasks at 10%. The Admin app provides a status badge and drill-down for the contributing areas.", "keywords": ["School Health", "score", "attendance", "fee collection", "exam performance", "teacher activity", "pending tasks"], "source_ids": ["src_admin_app"], "time_sensitive": true }, { "id": "school_admin_013", "category_id": "school_admin", "audiences": ["administrator", "security_officer"], "answer_type": "security", "question": "How do users, roles and permissions work in EDII?", "alternate_questions": ["Can teachers see every student?", "Can an accountant be limited to fees?", "Does EDII use role-based access?"], "answer": "EDII describes granular role-based permissions with per-user read and write access and activity logs. Teachers should see only the classes and functions assigned to them, accounts staff can be limited to finance, parents see their own children, and school leaders can receive broader views.", "keywords": ["RBAC", "role-based access", "permission", "read", "write", "user log", "least privilege"], "source_ids": ["src_security", "src_home"], "time_sensitive": false }, { "id": "school_admin_014", "category_id": "school_admin", "audiences": ["administrator", "principal", "teacher", "accounts"], "answer_type": "feature_overview", "question": "What reports and exports does EDII provide?", "alternate_questions": ["Can reports be exported to Excel?", "Can EDII schedule reports?", "Does EDII have a custom report builder?"], "answer": "EDII publishes student, fee, attendance, exam and staff reports, more than 100 report templates, a custom report builder and scheduled exports. The platform also supports Excel export for core data and analytics for transaction collections, trends and operational performance.", "keywords": ["report", "Excel", "export", "scheduled report", "custom builder", "student", "fees", "attendance", "exam", "staff"], "source_ids": ["src_school_erp", "src_security", "src_weekly_updates"], "time_sensitive": false }, { "id": "school_admin_015", "category_id": "school_admin", "audiences": ["administrator"], "answer_type": "high_risk_procedure", "question": "Can an administrator reset a school's data for an academic year?", "alternate_questions": ["How do I clear demo data?", "Can I delete one school session?", "Is EDII Data Reset recoverable?"], "answer": "EDII's August 2026 update describes an admin-only Data Reset for one academic year or all years. It uses an OTP and typed confirmation, previews the exact record counts and retained data, preserves key logins, and archives a backup for recovery. This is destructive and should be used only by an authorized administrator after carefully reviewing the preview.", "keywords": ["Data Reset", "academic year", "OTP", "backup", "restore", "destructive", "confirmation"], "source_ids": ["src_weekly_updates", "src_update_2026_08_04"], "time_sensitive": true }, { "id": "school_admin_016", "category_id": "school_admin", "audiences": ["administrator"], "answer_type": "procedure", "question": "Can administrators update student records in bulk with Excel or CSV?", "alternate_questions": ["Can I bulk-edit student details?", "How do I import edited student data?"], "answer": "EDII's June 2026 update says administrators can download student details to a spreadsheet, edit them offline and upload the file for review. A locked identifier keeps each row matched to the correct student, and changes are not saved until the administrator confirms the reviewed import.", "keywords": ["bulk edit", "student records", "Excel", "CSV", "import review", "identifier"], "source_ids": ["src_weekly_updates", "src_update_2026_06_02"], "time_sensitive": false }, { "id": "school_admin_017", "category_id": "school_admin", "audiences": ["administrator", "alumni_team", "hr"], "answer_type": "feature_overview", "question": "Does EDII support alumni and recruitment workflows?", "alternate_questions": ["Can EDII manage alumni?", "Does EDII include a school job portal?"], "answer": "EDII lists Alumni Management for directories, batch reunions, donations and engagement campaigns, and also names a Recruitment and Job Portal in its module inventory. Confirm the exact recruitment workflow enabled for the school's plan.", "keywords": ["alumni", "directory", "reunion", "donation", "recruitment", "job portal"], "source_ids": ["src_home", "src_school_erp", "src_llms"], "time_sensitive": true }, { "id": "school_admin_018", "category_id": "school_admin", "audiences": ["administrator", "teacher", "counsellor", "parent"], "answer_type": "feature_overview", "question": "How does EDII handle complaints, counselling and interventions?", "alternate_questions": ["Can parents track a complaint?", "Can counsellors record follow-ups?", "How are at-risk interventions documented?"], "answer": "Complaint Management supports configurable complaint types, status tracking and parent visibility. The Counselling and Intervention Log records sessions, notes and outcomes so a school can follow an at-risk alert through action and follow-up.", "keywords": ["complaint", "status", "parent visibility", "counselling", "intervention", "follow-up"], "source_ids": ["src_school_erp"], "time_sensitive": false }, { "id": "school_admin_019", "category_id": "school_admin", "audiences": ["administrator", "security_team", "front_office"], "answer_type": "feature_overview", "question": "What does EDII Visitor Management include?", "alternate_questions": ["Can EDII issue visitor passes?", "Does it track check-in and check-out?", "Can visitors book appointments?"], "answer": "Visitor Management covers check-in and check-out logs, visitor passes, security alerts and appointment scheduling.", "keywords": ["visitor", "check-in", "check-out", "pass", "security alert", "appointment"], "source_ids": ["src_school_erp"], "time_sensitive": false }, { "id": "school_admin_020", "category_id": "school_admin", "audiences": ["administrator", "accounts", "principal"], "answer_type": "feature_overview", "question": "What does the Master Transaction Report analyse?", "alternate_questions": ["Can EDII analyse fee collections?", "What transaction charts are available?", "Can we isolate non-transport students?"], "answer": "The August 2026 update lists daily and monthly collection trends, payment modes, collections by class and section, cashier performance, fee-head and fee-category totals, top student payments, payment times, discount bands and bus-fee collections. It also adds a filter for collections from students without a transport assignment.", "keywords": ["Master Transaction Report", "collection trends", "cashier", "fee head", "discount", "bus fee", "analytics"], "source_ids": ["src_weekly_updates", "src_update_2026_08_04"], "time_sensitive": true }, { "id": "teachers_001", "category_id": "teachers", "audiences": ["teacher"], "answer_type": "feature_overview", "question": "What can teachers do in the EDII Teacher app?", "alternate_questions": ["What features are in the Teacher app?", "Can teachers manage classes from a phone?", "Can teachers enter marks on mobile?"], "answer": "Teachers can see their day and pending work, mark attendance, search students and view profiles, assign and review homework, upload files and videos, manage schedules and meetings, view timetables, manage exams, enter marks and use EDII's AI assistant. Enabled tools vary by school and plan.", "keywords": ["Teacher app", "attendance", "homework", "marks", "timetable", "meetings", "AI assistant"], "source_ids": ["src_teacher_app", "src_home"], "time_sensitive": false }, { "id": "teachers_002", "category_id": "teachers", "audiences": ["teacher", "administrator"], "answer_type": "feature_overview", "question": "How does GPS-verified teacher self-attendance work?", "alternate_questions": ["Can a teacher punch in from the app?", "Does EDII verify staff location?", "How is teacher attendance recorded?"], "answer": "Where enabled, a teacher can punch in or out in the Teacher app. EDII describes the entry as checked against the device's GPS location and real-time clock, then included in staff attendance reports. The school controls the applicable location and attendance policy.", "keywords": ["GPS attendance", "punch in", "punch out", "staff attendance", "location"], "source_ids": ["src_teacher_app"], "time_sensitive": false }, { "id": "teachers_003", "category_id": "teachers", "audiences": ["teacher", "administrator"], "answer_type": "procedure", "question": "Can teachers mark class attendance without internet?", "alternate_questions": ["Does attendance work offline?", "What happens if there is no signal in class?", "Will attendance sync later?"], "answer": "EDII's July 2026 update says Teacher App attendance can be saved without a signal and synchronizes automatically when connectivity returns. Teachers should check that the sync completes before treating an offline register as submitted.", "keywords": ["offline attendance", "no signal", "sync", "Teacher app"], "source_ids": ["src_weekly_updates", "src_update_2026_07_28", "src_teacher_app"], "time_sensitive": false }, { "id": "teachers_004", "category_id": "teachers", "audiences": ["teacher"], "answer_type": "feature_overview", "question": "How can a teacher create and track homework?", "alternate_questions": ["Can I assign homework from my phone?", "Can homework include photos or files?", "Can I see who submitted?"], "answer": "Teachers can assign work to a class and section, include instructions, images, videos or files, set a due date and track submissions. The Teacher app shows assignment status and supports reviewing or marking submitted work, while parents and students receive the homework in their app.", "keywords": ["assign homework", "due date", "photo", "file", "submission", "parent notification"], "source_ids": ["src_teacher_app", "src_school_erp", "src_student_app"], "time_sensitive": false }, { "id": "teachers_005", "category_id": "teachers", "audiences": ["teacher", "administrator"], "answer_type": "ai_feature", "question": "Can EDII grade handwritten homework from photos or PDFs?", "alternate_questions": ["How does AI homework grading work?", "Can EDII read handwriting?", "Can I upload a PDF for grading?"], "answer": "EDII says a teacher can photograph homework or upload a PDF. Its AI reads handwriting, checks answers and drafts per-student feedback, including English and Hindi. The teacher remains responsible for reviewing and correcting the AI result before it becomes an official assessment.", "keywords": ["AI grading", "handwriting", "homework photo", "PDF", "feedback", "teacher review"], "source_ids": ["src_home", "src_terms", "src_llms"], "time_sensitive": false }, { "id": "teachers_006", "category_id": "teachers", "audiences": ["teacher", "administrator"], "answer_type": "ai_feature", "question": "How does the AI question-paper generator work?", "alternate_questions": ["How do I create an exam paper with AI?", "Can EDII generate questions by chapter?", "Does it balance difficulty?"], "answer": "A teacher selects the class, subject and topics or chapters, then EDII generates curriculum-aligned questions across supported formats and difficulty levels. The platform advertises nine question types and editing before release. Teachers should validate every question, marking scheme and paper before use.", "keywords": ["question paper", "question bank", "chapter", "difficulty", "Bloom's taxonomy", "exam", "review"], "source_ids": ["src_ai_tools", "src_school_erp", "src_try_ai", "src_terms"], "time_sensitive": false }, { "id": "teachers_007", "category_id": "teachers", "audiences": ["teacher", "administrator"], "answer_type": "feature_overview", "question": "How does EDII help build timetables and teaching plans?", "alternate_questions": ["Can EDII generate a clash-free timetable?", "Does EDII balance teacher workload?", "Can it create weekly teaching plans?"], "answer": "EDII-Scheduler uses constraints such as teacher availability, subject loads, periods, breaks, exams and holidays to draft a conflict-aware timetable. It can also create curriculum-aligned, week-by-week teaching plans and track topic completion. Staff review and approve the result.", "keywords": ["timetable", "conflict detection", "teacher workload", "teaching plan", "curriculum", "weekly topics"], "source_ids": ["src_ai_tools", "src_school_erp"], "time_sensitive": false }, { "id": "teachers_008", "category_id": "teachers", "audiences": ["teacher", "administrator"], "answer_type": "procedure", "question": "Can a timetable be built or imported with Excel?", "alternate_questions": ["Can we upload an existing timetable sheet?", "Is there an editable timetable template?", "Does timetable import have a review step?"], "answer": "Yes. EDII's June 2026 update says a school can download an editable class and section template, fill subjects and teachers offline, then upload it for validation and review before saving. The update also says EDII can interpret many existing school-made timetable sheets.", "keywords": ["timetable", "Excel", "template", "import", "upload", "validation", "review"], "source_ids": ["src_weekly_updates", "src_update_2026_06_30"], "time_sensitive": false }, { "id": "teachers_009", "category_id": "teachers", "audiences": ["teacher", "student", "administrator"], "answer_type": "feature_overview", "question": "Do teachers need Zoom or Google Meet for EDII online classes?", "alternate_questions": ["Are live classes built into EDII?", "Can teachers start class from the timetable?", "Does online-class attendance sync?"], "answer": "When the school's built-in Live Classes module is included and enabled, no separate Zoom or Google Meet service is required. Teachers can start from the timetable and students join from the app. EDII advertises video, screen sharing, whiteboard, chat, recording and breakout rooms, with attendance flowing into the normal register. Pricing currently lists Live Classes from the Growth plan upward, so confirm the school's entitlement.", "keywords": ["online class", "live class", "Zoom", "Google Meet", "whiteboard", "attendance"], "source_ids": ["src_home", "src_school_erp", "src_pricing"], "time_sensitive": false }, { "id": "teachers_010", "category_id": "teachers", "audiences": ["teacher"], "answer_type": "feature_overview", "question": "What exam work can a teacher do in the Teacher app?", "alternate_questions": ["Can teachers enter marks on mobile?", "Can I see the exam schedule?", "Where are upcoming assessments?"], "answer": "Teachers can view exam schedules, work by class, see upcoming assessments and enter marks. Once marks are available, connected report-card and analysis workflows can calculate results and prepare reporting for the school.", "keywords": ["exam schedule", "marks entry", "assessment", "class", "results"], "source_ids": ["src_teacher_app", "src_school_erp"], "time_sensitive": false }, { "id": "teachers_011", "category_id": "teachers", "audiences": ["teacher"], "answer_type": "ai_feature", "question": "Can EDII draft report-card remarks?", "alternate_questions": ["Does AI write student remarks?", "Are report-card comments bilingual?", "Can teachers edit the remarks?"], "answer": "Yes. EDII can draft a per-student term remark in English and Hindi after marks are entered. The intended workflow is teacher review and editing, not automatic publication without human approval.", "keywords": ["report-card remark", "bilingual", "English", "Hindi", "teacher review"], "source_ids": ["src_home", "src_school_erp", "src_teacher_app", "src_terms"], "time_sensitive": false }, { "id": "teachers_012", "category_id": "teachers", "audiences": ["teacher", "parent", "administrator"], "answer_type": "feature_overview", "question": "Can EDII schedule parent-teacher meetings?", "alternate_questions": ["Can parents book PTM slots?", "What is an AI PTM one-pager?", "How does PTM preparation work?"], "answer": "The PTM Scheduler supports appointment-slot booking. EDII Brain can prepare a one-page student brief using recent marks, attendance, homework patterns and notes, with suggested discussion points for the teacher to review before the meeting.", "keywords": ["PTM", "parent-teacher meeting", "slot booking", "one-pager", "student brief"], "source_ids": ["src_school_erp", "src_edii_brain"], "time_sensitive": false }, { "id": "teachers_013", "category_id": "teachers", "audiences": ["teacher"], "answer_type": "ai_feature", "question": "What can the Teacher app's Ask EDII assistant do?", "alternate_questions": ["Can teachers query school data in plain language?", "Can EDII help create teaching content?", "Does the Teacher app support voice input?"], "answer": "The Teacher app describes a natural-language assistant for student, attendance, homework and schedule questions, plus content creation. It also offers quick actions for common work such as attendance, live classes and homework, and advertises voice input where enabled.", "keywords": ["Ask EDII", "teacher assistant", "natural language", "voice", "school data", "content creation"], "source_ids": ["src_teacher_app"], "time_sensitive": true }, { "id": "teachers_014", "category_id": "teachers", "audiences": ["teacher"], "answer_type": "feature_overview", "question": "Can a teacher search students and view individual profiles?", "alternate_questions": ["Where can I find a student?", "Can I see student history from the Teacher app?", "Can teachers upload learning files?"], "answer": "Yes. The Teacher app supports student search with class and section filters, profile views and access to assigned student operations. Teachers can add homework, mark attendance and upload videos or files within their permitted classes and modules.", "keywords": ["student search", "profile", "class filter", "section filter", "upload", "teacher permission"], "source_ids": ["src_teacher_app"], "time_sensitive": false }, { "id": "teachers_015", "category_id": "teachers", "audiences": ["teacher", "administrator"], "answer_type": "feature_overview", "question": "Does EDII provide training and in-product guidance for teachers?", "alternate_questions": ["Where are EDII teacher tutorials?", "What is the Training Academy?", "Can teachers get certified on EDII?"], "answer": "EDII lists a Training Academy with role-specific learning paths, step-by-step guidance, progress tracking and certification. Authenticated administrators can also access tutorial videos from the Video area in the dashboard, and schools can request teacher training from support.", "keywords": ["Training Academy", "teacher tutorial", "video guide", "progress", "certification", "training"], "source_ids": ["src_school_erp", "src_help_center"], "time_sensitive": true }, { "id": "students_parents_001", "category_id": "students_parents", "audiences": ["student", "parent"], "answer_type": "feature_overview", "question": "What can students and parents do in the EDII app?", "alternate_questions": ["What features are in the Student app?", "What can parents view?", "Can students submit homework?"], "answer": "The app brings together schedules, events, homework, attendance, marks, report cards, exams, learning content, AI help, fee payments and receipts, leave, live classes, school messages and, where enabled, bus tracking, library, documents, certificates and health records.", "keywords": ["Student app", "Parent app", "homework", "fees", "attendance", "marks", "services"], "source_ids": ["src_student_app", "src_home"], "time_sensitive": false }, { "id": "students_parents_002", "category_id": "students_parents", "audiences": ["student", "parent"], "answer_type": "feature_overview", "question": "What does the Student app home screen show?", "alternate_questions": ["What is on the EDII student dashboard?", "Does the app prioritize today's tasks?"], "answer": "EDII describes the home screen as a personalised command centre that combines the student's schedule, pending homework, upcoming tests, reminders and quick access to school services. The exact cards depend on the school and the student's current work.", "keywords": ["home screen", "dashboard", "pending homework", "upcoming test", "daily feed", "quick access"], "source_ids": ["src_student_app"], "time_sensitive": false }, { "id": "students_parents_003", "category_id": "students_parents", "audiences": ["student", "parent"], "answer_type": "feature_overview", "question": "How does the student calendar work?", "alternate_questions": ["Where can I see classes and holidays?", "Does EDII remind students about exams?", "Is the timetable synced?"], "answer": "The app calendar synchronizes with the school's timetable and can show classes, exams, events and holidays. EDII describes reminders before important items so students and parents can see what is coming up without maintaining a separate calendar.", "keywords": ["calendar", "timetable", "holiday", "exam", "event", "reminder"], "source_ids": ["src_student_app"], "time_sensitive": false }, { "id": "students_parents_004", "category_id": "students_parents", "audiences": ["parent", "student"], "answer_type": "feature_overview", "question": "Can parents pay fees and retrieve receipts in the EDII app?", "alternate_questions": ["Where is the Fees section?", "Can I see payment history?", "Does EDII show instalments?"], "answer": "Yes, when online payment is enabled by the school. The Fees area shows dues or instalments, lets the user enter the school's secure payment flow, records payment history and provides receipts. It can also send due-date reminders.", "keywords": ["Fees tab", "online payment", "instalment", "payment history", "receipt", "reminder"], "source_ids": ["src_student_app", "src_payments"], "time_sensitive": false }, { "id": "students_parents_005", "category_id": "students_parents", "audiences": ["student", "parent"], "answer_type": "feature_overview", "question": "How does homework work in the Student app?", "alternate_questions": ["Where can I see pending assignments?", "Can I submit homework photos?", "Can parents see homework status?"], "answer": "Students can view assignment instructions, images and due dates, submit work from the app, including photo-based submissions, and see the review status or teacher feedback. Parents can use the same Student and Parent app to monitor pending and completed work.", "keywords": ["homework", "assignment", "photo submission", "due date", "status", "teacher feedback"], "source_ids": ["src_student_app", "src_home"], "time_sensitive": false }, { "id": "students_parents_006", "category_id": "students_parents", "audiences": ["student", "parent"], "answer_type": "feature_overview", "question": "Where can students and parents see marks and performance?", "alternate_questions": ["How do I check results?", "Does EDII show subject-wise strengths?", "Can I view a report card?"], "answer": "The app provides exam results, subject-wise performance and filters or summaries for published assessments. EDII's analytics can highlight strengths, weaker areas and trends. Report cards are available after the school publishes them.", "keywords": ["marks", "results", "report card", "subject performance", "strength", "weak area", "trend"], "source_ids": ["src_student_app", "src_school_erp"], "time_sensitive": false }, { "id": "students_parents_007", "category_id": "students_parents", "audiences": ["student", "parent"], "answer_type": "ai_feature", "question": "What can students ask the Ask EDII assistant?", "alternate_questions": ["Can Ask EDII show attendance?", "Can the Student app answer school questions?", "Does Ask EDII support voice?"], "answer": "Ask EDII is the Student app's natural-language interface for the user's authorised school information and quick school tasks. Students can ask about items such as attendance, homework, fees, timetables and notices, or use text, image and voice features where enabled. For a saved, step-by-step subject-learning conversation, use EDII Tutor instead.", "keywords": ["Ask EDII", "AI assistant", "attendance", "homework", "fees", "school data", "voice input"], "source_ids": ["src_student_app", "src_edii_tutor"], "time_sensitive": true }, { "id": "students_parents_008", "category_id": "students_parents", "audiences": ["student", "teacher"], "answer_type": "ai_feature", "question": "Can EDII generate educational images for students?", "alternate_questions": ["Can I create a diagram from text?", "Does EDII make visual learning aids?", "Can I download AI images?"], "answer": "Yes. EDII's Student app and public AI demo describe text-to-image generation for educational visuals such as scientific diagrams, flowcharts and concept illustrations. Public-demo images can be downloaded for classroom use.", "keywords": ["AI image", "diagram", "flowchart", "visual learning", "text-to-image", "download"], "source_ids": ["src_student_app", "src_try_ai"], "time_sensitive": false }, { "id": "students_parents_009", "category_id": "students_parents", "audiences": ["student", "parent"], "answer_type": "feature_overview", "question": "Can students apply for leave in EDII?", "alternate_questions": ["Where do I submit a leave request?", "Can parents track leave approval?"], "answer": "Yes, where the school enables Leave Management. A student or parent selects the leave date range, enters the reason and details, and can attach supporting files when requested. The request can then be tracked as pending, approved or rejected with the reviewer or decision shown. The school defines its own reasons, evidence and approval rules.", "keywords": ["leave application", "absence", "approval", "status", "Leave Management"], "source_ids": ["src_student_app", "src_school_erp"], "time_sensitive": false }, { "id": "students_parents_010", "category_id": "students_parents", "audiences": ["student", "parent"], "answer_type": "feature_overview", "question": "Can students take online tests and join live classes in the app?", "alternate_questions": ["Does EDII support online exams?", "Where do students join a class?", "Are tests timed?"], "answer": "Yes, when enabled by the school. Students can join EDII's built-in live classes and take online tests. The Online Exams module can provide timers, auto-submission and instant scoring, while the school controls schedules, content and access.", "keywords": ["online test", "live class", "timer", "auto-submit", "instant score", "student app"], "source_ids": ["src_student_app", "src_school_erp", "src_home"], "time_sensitive": false }, { "id": "students_parents_011", "category_id": "students_parents", "audiences": ["parent", "student"], "answer_type": "feature_overview", "question": "Can parents track the school bus?", "alternate_questions": ["Where is live bus tracking?", "Will EDII send a near-home alert?", "Can I see my child's route?"], "answer": "Yes, if the school has enabled transport and assigned the student to a route. EDII advertises live bus location in the parent app and near-home alerts. Route planning, driver records, bus passes and operational tracking are managed by the school.", "keywords": ["bus", "transport", "GPS", "live tracking", "near-home alert", "route"], "source_ids": ["src_student_app", "src_school_erp"], "time_sensitive": false }, { "id": "students_parents_012", "category_id": "students_parents", "audiences": ["parent", "student"], "answer_type": "feature_overview", "question": "How does EDII share school news and messages?", "alternate_questions": ["Where are school notices?", "What are Buzz and Postcards?", "Can parents receive circulars?"], "answer": "Schools can publish notices, circulars, targeted messages, calendar events and Buzz posts. Buzz is a private school social feed for photos, achievements and updates. School Memories can create shareable achievement and event postcards.", "keywords": ["Buzz", "notice", "circular", "Postcard", "announcement", "school news"], "source_ids": ["src_school_erp", "src_student_app", "src_weekly_updates"], "time_sensitive": false }, { "id": "students_parents_013", "category_id": "students_parents", "audiences": ["student", "parent"], "answer_type": "technical", "question": "Does the Student app support offline use and multiple languages?", "alternate_questions": ["Can I use EDII without internet?", "Is the app available in Hindi?", "Is downloaded content available offline?"], "answer": "EDII advertises offline support for downloaded Student app content and describes the app as multi-language. Public pages clearly document bilingual English and Hindi content and 12+ languages for the question generator, but they do not establish that every app screen is translated into every supported language.", "keywords": ["offline", "downloaded content", "multi-language", "Hindi", "localisation"], "source_ids": ["src_student_app", "src_home"], "time_sensitive": true }, { "id": "students_parents_014", "category_id": "students_parents", "audiences": ["student", "parent"], "answer_type": "ai_feature", "question": "What is EDII Tutor?", "alternate_questions": ["How does the AI tutor work?", "Can EDII help with homework at night?", "Does the tutor save sessions?"], "answer": "EDII Tutor is a 24/7 tutoring experience inside the Student app. A student selects a subject and topic, and the tutor uses guiding questions and step-by-step explanations that adapt to the student's responses. Sessions save automatically and can be resumed later.", "keywords": ["EDII Tutor", "AI tutor", "Socratic", "24/7", "saved session", "personalised learning"], "source_ids": ["src_edii_tutor", "src_student_app"], "time_sensitive": false }, { "id": "students_parents_015", "category_id": "students_parents", "audiences": ["student", "parent"], "answer_type": "ai_feature", "question": "Which subjects does EDII Tutor support?", "alternate_questions": ["Does EDII Tutor teach Maths?", "Can the tutor help with Hindi or Sanskrit?", "How many tutor subjects are available?"], "answer": "The current Tutor page lists 10 subjects: Mathematics, Science, English, Hindi, Social Studies, Computer Science, Sanskrit, Physics, Chemistry and Biology. Actual availability can depend on the school's configuration and may change over time.", "keywords": ["Mathematics", "Science", "English", "Hindi", "Social Studies", "Computer Science", "Sanskrit", "Physics", "Chemistry", "Biology"], "source_ids": ["src_edii_tutor"], "time_sensitive": true }, { "id": "students_parents_016", "category_id": "students_parents", "audiences": ["parent"], "answer_type": "ai_feature", "question": "What AI insights can parents receive?", "alternate_questions": ["Can parents see Tutor analytics?", "Does EDII send a weekly child summary?", "Can parents see weak topics?"], "answer": "EDII describes Tutor Analytics that shows how a child uses the tutor and where the child struggles. EDII Brain can also prepare a weekly child snapshot covering marks, attendance, homework and suggested focus areas, delivered through configured app or messaging channels.", "keywords": ["parent insight", "Tutor Analytics", "weekly snapshot", "weak topic", "attendance", "homework"], "source_ids": ["src_student_app", "src_edii_brain", "src_school_erp"], "time_sensitive": true }, { "id": "ai_001", "category_id": "ai", "audiences": ["all"], "answer_type": "ai_feature", "question": "Which AI tools does EDII publish?", "alternate_questions": ["What is included in EDII's AI suite?", "How many AI tools does EDII have?", "What are the EDII AI product names?"], "answer": "EDII's current AI page lists EDII-Learn Pro, EDII-Generator, EDII-Insights+, EDII-Tutor, EDII-Grade, EDII-Admin, EDII-Verify and EDII-Scheduler, plus AI Fee-Default Radar, AI Report-Card Remarks, Voice Ask for EDII Brain and Tutor Analytics for Parents. Availability varies by plan and school configuration.", "keywords": ["AI suite", "EDII-Learn Pro", "EDII-Generator", "EDII-Insights+", "EDII-Tutor", "EDII-Grade", "EDII-Admin", "EDII-Verify", "EDII-Scheduler"], "source_ids": ["src_ai_tools", "src_school_erp"], "time_sensitive": true }, { "id": "ai_002", "category_id": "ai", "audiences": ["student", "parent", "teacher"], "answer_type": "ai_feature", "question": "What is EDII-Learn Pro?", "alternate_questions": ["How does EDII personalise learning?", "Does EDII adapt question difficulty?", "Can EDII find knowledge gaps?"], "answer": "EDII-Learn Pro is described as an adaptive-learning system that uses student patterns and progress to adjust difficulty, recommend learning material and identify knowledge gaps. Its recommendations are educational aids and should be interpreted with teacher oversight.", "keywords": ["EDII-Learn Pro", "adaptive learning", "personalised learning", "difficulty", "knowledge gap"], "source_ids": ["src_ai_tools", "src_terms"], "time_sensitive": false }, { "id": "ai_003", "category_id": "ai", "audiences": ["teacher", "administrator"], "answer_type": "ai_feature", "question": "What is EDII-Generator?", "alternate_questions": ["Which EDII tool creates question papers?", "Can EDII generate educational content?", "Can EDII create multiple question formats?"], "answer": "EDII-Generator creates curriculum-aligned question papers, assessments and educational material from selected objectives, classes, subjects and topics. It supports formats such as MCQ, short-answer and essay questions, difficulty calibration and alternative versions. Teachers review the output before use.", "keywords": ["EDII-Generator", "question paper", "assessment", "MCQ", "short answer", "essay", "difficulty"], "source_ids": ["src_ai_tools", "src_try_ai", "src_terms"], "time_sensitive": false }, { "id": "ai_004", "category_id": "ai", "audiences": ["principal", "administrator", "teacher"], "answer_type": "ai_feature", "question": "What is EDII-Insights+?", "alternate_questions": ["How does EDII predict student performance?", "Can EDII identify intervention needs?", "What is the predictive analytics engine?"], "answer": "EDII-Insights+ is the published name for predictive analytics that forecasts student performance, highlights possible intervention needs and supports resource decisions. EDII reports a 92% prediction-accuracy figure, but that metric is company-reported and predictions must not replace professional judgement.", "keywords": ["EDII-Insights+", "predictive analytics", "student performance", "intervention", "92%", "company-reported"], "source_ids": ["src_ai_tools", "src_about", "src_terms"], "time_sensitive": true }, { "id": "ai_005", "category_id": "ai", "audiences": ["teacher", "administrator"], "answer_type": "ai_feature", "question": "What is EDII-Grade?", "alternate_questions": ["Which EDII tool grades essays?", "Can EDII grade mathematics?", "Does automated grading provide feedback?"], "answer": "EDII-Grade is described as automated grading for essays, short answers and mathematical work, with drafted feedback and identification of areas to improve. Photo and PDF homework-grading workflows also read handwriting. A teacher must review the result before it is used as an official grade.", "keywords": ["EDII-Grade", "automated grading", "essay", "short answer", "mathematics", "feedback", "human review"], "source_ids": ["src_ai_tools", "src_home", "src_terms"], "time_sensitive": false }, { "id": "ai_006", "category_id": "ai", "audiences": ["administrator", "principal", "school_owner"], "answer_type": "ai_feature", "question": "What is the EDII-Admin AI tool?", "alternate_questions": ["Can AI automate school administration?", "Does EDII optimise resources?", "Which AI tool helps administrators?"], "answer": "EDII-Admin is described as an administrative assistant for scheduling, resource allocation, operations, automated reports and budget analysis. It is distinct from the installable EDII Admin app used by principals and owners. The current pricing page lists EDII-Admin resource optimisation as an optional ₹4,999-per-month add-on; separately priced add-ons should be treated as separate unless the school's order says otherwise.", "keywords": ["EDII-Admin", "administrative AI", "scheduling", "resource allocation", "operations", "budget"], "source_ids": ["src_ai_tools", "src_admin_app", "src_pricing"], "time_sensitive": true }, { "id": "ai_007", "category_id": "ai", "audiences": ["teacher", "administrator", "academic_integrity_team"], "answer_type": "ai_feature", "question": "What is EDII-Verify?", "alternate_questions": ["Does EDII detect plagiarism?", "Can EDII check academic integrity?", "Is plagiarism detection included?"], "answer": "EDII-Verify is the platform's published plagiarism-detection and academic-integrity tool, using pattern matching and cross-reference checks to prepare integrity reports. The pricing page lists it as an optional add-on, so schools should confirm current entitlement and limits.", "keywords": ["EDII-Verify", "plagiarism", "academic integrity", "pattern matching", "integrity report", "add-on"], "source_ids": ["src_ai_tools", "src_pricing"], "time_sensitive": true }, { "id": "ai_008", "category_id": "ai", "audiences": ["administrator", "teacher"], "answer_type": "ai_feature", "question": "What is EDII-Scheduler?", "alternate_questions": ["Which AI creates timetables?", "Can EDII resolve timetable conflicts?", "Can EDII plan curriculum week by week?"], "answer": "EDII-Scheduler drafts conflict-aware timetables using teacher availability, subject loads, breaks and other school constraints. It can also generate curriculum-aligned teaching plans, schedule exam, holiday and revision weeks, and track topics over time. Staff approve the final timetable and plan.", "keywords": ["EDII-Scheduler", "timetable", "conflict resolution", "teacher workload", "teaching plan", "revision week"], "source_ids": ["src_ai_tools", "src_school_erp"], "time_sensitive": false }, { "id": "ai_009", "category_id": "ai", "audiences": ["administrator", "accounts", "school_owner"], "answer_type": "ai_feature", "question": "What is the AI Fee-Default Radar?", "alternate_questions": ["Can EDII predict unpaid fees?", "How does EDII identify likely defaulters?", "Can fee reminders be sent earlier?"], "answer": "The AI Fee-Default Radar looks for patterns associated with likely missed payments so accounts teams can follow up before a due date passes. It is an early-warning aid, not a guarantee that a family will default, and outreach should follow the school's policy.", "keywords": ["fee-default radar", "defaulter prediction", "early warning", "fee reminder", "accounts"], "source_ids": ["src_ai_tools", "src_school_erp", "src_terms"], "time_sensitive": false }, { "id": "ai_010", "category_id": "ai", "audiences": ["teacher", "parent", "administrator"], "answer_type": "ai_feature", "question": "What are AI Report-Card Remarks?", "alternate_questions": ["Can EDII write personalised student comments?", "Are AI remarks bilingual?", "Do teachers approve AI remarks?"], "answer": "EDII drafts a term remark for each student using available school data. The published workflow supports English and Hindi and expects teachers to edit and approve the remark before it appears on a report card.", "keywords": ["report-card remarks", "personalised comment", "English", "Hindi", "teacher approval"], "source_ids": ["src_ai_tools", "src_school_erp", "src_terms"], "time_sensitive": false }, { "id": "ai_011", "category_id": "ai", "audiences": ["principal", "administrator", "teacher", "accounts", "parent"], "answer_type": "ai_feature", "question": "What is EDII Brain?", "alternate_questions": ["What is EdiiBrain?", "Can I ask EDII questions about school data?", "Is EDII Brain a dashboard?"], "answer": "EDII Brain is a school-performance assistant that reads the school's EDII data, including marks, attendance, fees, homework and engagement, and answers plain-language questions about what is going well or needs attention. It can surface risks and trends, prepare role-specific briefs and suggest follow-up actions.", "keywords": ["EDII Brain", "EdiiBrain", "school intelligence", "plain language", "analytics", "morning brief"], "source_ids": ["src_edii_brain", "src_home"], "time_sensitive": false }, { "id": "ai_012", "category_id": "ai", "audiences": ["administrator", "data_officer", "principal"], "answer_type": "data_processing", "question": "What data does EDII Brain use?", "alternate_questions": ["How far back does EDII Brain look?", "Does EDII Brain read fees and attendance?", "Which modules feed the AI?"], "answer": "The EDII Brain page says it reads the last 365 days from the modules a school uses, including marks, attendance, fees, homework, app activity and parent messages, and may also use library, transport, feedback and complaint data. It learns the individual school's baseline and ranks changes by likely impact.", "keywords": ["365 days", "marks", "attendance", "fees", "homework", "app activity", "parent messages", "baseline"], "source_ids": ["src_edii_brain"], "time_sensitive": true }, { "id": "ai_013", "category_id": "ai", "audiences": ["administrator", "principal", "technical"], "answer_type": "explanation", "question": "How does EDII Brain turn school data into action?", "alternate_questions": ["What is the EDII Brain workflow?", "How are alerts created?", "Does EDII Brain only show charts?"], "answer": "EDII describes a four-stage flow: ingest data from enabled modules; analyse patterns against the school's baseline; alert the relevant role through app, email or messaging; then offer an action such as drafting a parent message, scheduling remedial work or preparing a note.", "keywords": ["ingest", "analyse", "alert", "act", "baseline", "workflow", "one-click action"], "source_ids": ["src_edii_brain"], "time_sensitive": false }, { "id": "ai_014", "category_id": "ai", "audiences": ["principal", "teacher", "academic_head", "accounts", "parent", "trust"], "answer_type": "feature_overview", "question": "How does EDII Brain differ by user role?", "alternate_questions": ["What does a principal see in EDII Brain?", "What is the teacher watchlist?", "Can parents receive a weekly snapshot?"], "answer": "Principals can receive a morning brief and school KPIs; class teachers can see student watchlists and PTM summaries; academic heads can inspect curriculum and section comparisons; accounts teams can review cash-flow and defaulter forecasts; parents can receive a weekly child snapshot; and trusts can see multi-campus governance reports. Permissions limit each role to relevant data.", "keywords": ["role view", "principal brief", "teacher watchlist", "curriculum heat map", "cash-flow forecast", "parent snapshot", "trust report"], "source_ids": ["src_edii_brain", "src_security"], "time_sensitive": true }, { "id": "ai_015", "category_id": "ai", "audiences": ["principal", "administrator"], "answer_type": "control", "question": "Can EDII Brain take action automatically?", "alternate_questions": ["Will AI message parents automatically?", "Can a principal approve AI suggestions?", "Can automation start in drafts-only mode?"], "answer": "Insights can include actions such as drafting a message, scheduling a remedial class or preparing meeting notes. EDII says automation can be controlled per school: a school can start in drafts-only mode and enable automatic sending only after it is comfortable with the quality.", "keywords": ["automation", "drafts-only", "approval", "SMS", "WhatsApp", "remedial class", "toggle"], "source_ids": ["src_edii_brain"], "time_sensitive": true }, { "id": "ai_016", "category_id": "ai", "audiences": ["administrator", "teacher", "student", "parent"], "answer_type": "feature_overview", "question": "Can EDII answer plain-language or voice questions?", "alternate_questions": ["Does EDII understand Hindi?", "Can I ask a school question aloud?", "Do I need to build a report query?"], "answer": "EDII Brain is designed for plain-language questions in English or Hindi without a query builder. Voice Ask adds spoken questions, and other EDII reporting pages also describe English and Hinglish requests. Results remain limited to data the user is permitted to access.", "keywords": ["plain language", "voice", "English", "Hindi", "Hinglish", "natural-language query"], "source_ids": ["src_edii_brain", "src_school_erp", "src_weekly_updates"], "time_sensitive": true }, { "id": "ai_017", "category_id": "ai", "audiences": ["teacher", "counsellor", "principal", "parent"], "answer_type": "ai_feature", "question": "How does the AI Dropout Radar help at-risk students?", "alternate_questions": ["What signals does the dropout predictor use?", "Can EDII identify a student before failure?", "How are interventions tracked?"], "answer": "The Dropout Radar watches changes in attendance, fees and marks for early warning signs. Staff can review a flag, contact the family or schedule support, then use the Counselling and Intervention Log to record sessions, notes, outcomes and follow-up. The alert supports, rather than replaces, a teacher or counsellor's judgement.", "keywords": ["dropout radar", "at-risk student", "attendance dip", "marks", "fees", "counselling", "intervention"], "source_ids": ["src_home", "src_school_erp", "src_terms"], "time_sensitive": false }, { "id": "ai_018", "category_id": "ai", "audiences": ["all"], "answer_type": "safety", "question": "Can users rely on every EDII AI answer or prediction?", "alternate_questions": ["Is EDII AI always correct?", "Should teachers review AI content?", "Can AI be biased?"], "answer": "No AI system is always correct. EDII's Terms say predictions and generated content may be inaccurate, may miss context or may contain unintended bias. Teachers and school staff should review AI-created questions, grades, remarks, recommendations and decisions, and report material errors.", "keywords": ["AI accuracy", "human review", "bias", "mistake", "professional judgement", "validation"], "source_ids": ["src_terms"], "time_sensitive": false }, { "id": "ai_019", "category_id": "ai", "audiences": ["all"], "answer_type": "procedure", "question": "Which EDII AI tools can be tried publicly?", "alternate_questions": ["Can I try the AI question generator?", "Is the AI image generator public?", "Where is the EDII chatbot?"], "answer": "The public Try AI page provides a question-paper generator that emails a PDF, educational image generation and a link to the EDII chatbot at ask.edii.in. It is intended as a no-login demonstration; school-specific data and production workflows require an authorised account.", "keywords": ["Try AI", "public demo", "question PDF", "image generation", "chatbot", "ask.edii.in"], "source_ids": ["src_try_ai"], "time_sensitive": false, "cta": {"label": "Try EDII AI", "url": "https://edii.in/try-ai.html"} }, { "id": "ai_020", "category_id": "ai", "audiences": ["school_owner", "administrator", "privacy_officer", "technical"], "answer_type": "infrastructure", "question": "Does EDII run its AI on its own hardware?", "alternate_questions": ["Does EDII send school data to third-party AI APIs?", "Where do EDII's core AI models run?", "Does EDII own GPUs?"], "answer": "EDII states that core models for homework grading, dropout prediction and question generation run on EDII-owned servers and GPUs in its own datacenter. Its platform also uses cloud infrastructure and the Privacy Policy permits confidential service providers. The public pages do not document every AI feature's provider or data flow, so do not infer that all AI is in-house; schools should confirm relevant subprocessors, retention and data-transfer terms contractually.", "keywords": ["in-house AI", "own servers", "GPU", "datacenter", "third-party AI", "core models"], "source_ids": ["src_security", "src_about", "src_home", "src_privacy"], "time_sensitive": true }, { "id": "ai_021", "category_id": "ai", "audiences": ["prospect", "researcher", "school_owner"], "answer_type": "company_claim", "question": "What impact metrics does EDII report for its AI?", "alternate_questions": ["How accurate are EDII predictions?", "Does EDII publish engagement results?", "Are EDII's AI metrics independently validated?"], "answer": "EDII's About page publishes figures of 92% prediction accuracy, a 47% engagement increase and a metric labelled 68% Admin efficiency, describing them as measured across partner schools. These are EDII-reported outcomes, not independent certification or third-party validation.", "keywords": ["92% accuracy", "47% engagement", "68% Admin efficiency", "impact", "company-reported", "research"], "source_ids": ["src_about"], "time_sensitive": true }, { "id": "modules_001", "category_id": "modules", "audiences": ["librarian", "administrator", "student"], "answer_type": "feature_overview", "question": "What does the EDII Library System manage?", "alternate_questions": ["Does EDII support barcode scanning?", "Can EDII calculate library fines?", "Is there a digital library?"], "answer": "The Library System covers book cataloguing, issue and return, fine management, a digital-library component and barcode scanning. Library information can also contribute to wider school analytics when the module is enabled.", "keywords": ["library", "catalog", "issue", "return", "fine", "barcode", "digital library"], "source_ids": ["src_school_erp", "src_edii_brain"], "time_sensitive": false }, { "id": "modules_002", "category_id": "modules", "audiences": ["warden", "administrator", "parent"], "answer_type": "feature_overview", "question": "Does EDII support hostel management?", "alternate_questions": ["Can EDII allocate hostel rooms?", "Does it track mess and hostel fees?", "Is there a warden portal?"], "answer": "Yes. EDII describes hostel room allocation, mess management, hostel-fee tracking and a warden portal. The pricing matrix lists hostel management from the Growth pack upward.", "keywords": ["hostel", "room allocation", "mess", "warden", "hostel fee", "Growth plan"], "source_ids": ["src_school_erp", "src_pricing"], "time_sensitive": true }, { "id": "modules_003", "category_id": "modules", "audiences": ["transport_manager", "administrator", "parent"], "answer_type": "feature_overview", "question": "What can EDII manage for school transport?", "alternate_questions": ["Does EDII track buses live?", "Can parents see the bus?", "How are routes and drivers managed?"], "answer": "EDII can manage vehicles, drivers, routes, stops, bus passes and fuel logs, assign students and show live vehicle location. Recent updates describe boarding records, document-expiry alerts, fee reconciliation and driver SOS alerts. Parents can receive live tracking and near-home alerts where enabled.", "keywords": ["transport", "bus", "GPS", "route", "driver", "bus pass", "fuel", "SOS", "boarding"], "source_ids": ["src_school_erp", "src_weekly_updates", "src_student_app"], "time_sensitive": true }, { "id": "modules_004", "category_id": "modules", "audiences": ["administrator", "store_manager", "accounts"], "answer_type": "feature_overview", "question": "What does EDII Inventory Management include?", "alternate_questions": ["Can EDII track school assets?", "Does EDII handle purchase orders?", "Can we manage vendors and stock?"], "answer": "Inventory Management covers asset tracking, stock management, purchase orders and vendor management. The pricing table lists inventory from the Professional pack upward.", "keywords": ["inventory", "asset", "stock", "purchase order", "vendor", "Professional plan"], "source_ids": ["src_school_erp", "src_pricing"], "time_sensitive": true }, { "id": "modules_005", "category_id": "modules", "audiences": ["administrator", "school_nurse", "parent", "privacy_officer"], "answer_type": "feature_overview", "question": "Can EDII store student health records?", "alternate_questions": ["Does EDII track vaccinations?", "Can EDII store emergency contacts?", "Does EDII have medical records?"], "answer": "The Health Records module is described as storing medical records, vaccination information, health check-ups and emergency contacts. Because health information is sensitive, access should be limited through EDII's role permissions to authorised users.", "keywords": ["health", "medical record", "vaccination", "check-up", "emergency contact", "sensitive data"], "source_ids": ["src_school_erp", "src_security"], "time_sensitive": false }, { "id": "modules_006", "category_id": "modules", "audiences": ["canteen_manager", "administrator", "parent"], "answer_type": "feature_overview", "question": "What does EDII Canteen Management include?", "alternate_questions": ["Can EDII manage school menus?", "Does the canteen module have a digital wallet?", "Can EDII track food orders?"], "answer": "EDII describes Canteen Management with menu management, a digital wallet, order tracking and nutrition planning. Schools should confirm payment, wallet and parent-access configuration before rollout.", "keywords": ["canteen", "menu", "digital wallet", "order", "nutrition"], "source_ids": ["src_school_erp"], "time_sensitive": true }, { "id": "modules_007", "category_id": "modules", "audiences": ["teacher", "administrator", "student"], "answer_type": "feature_overview", "question": "Can EDII manage school houses and competitions?", "alternate_questions": ["Does EDII track house points?", "Can EDII show a house leaderboard?", "How are students assigned to houses?"], "answer": "House Management can organise students into houses, record house points, manage inter-house competitions and display leaderboards.", "keywords": ["house", "house points", "competition", "leaderboard", "student assignment"], "source_ids": ["src_school_erp"], "time_sensitive": false }, { "id": "modules_008", "category_id": "modules", "audiences": ["administrator", "teacher", "parent"], "answer_type": "feature_overview", "question": "How can a school communicate through EDII?", "alternate_questions": ["Can EDII send circulars?", "Does EDII support SMS and WhatsApp?", "Can a school target specific groups?"], "answer": "EDII supports announcements and circulars, targeted push notifications, SMS, email and WhatsApp connections, events and calendar notices, teacher-parent communication and a private community feed. Message availability and cost depend on the school's configuration and message credits.", "keywords": ["announcement", "circular", "push notification", "SMS", "email", "WhatsApp", "targeted message"], "source_ids": ["src_school_erp", "src_home", "src_weekly_updates"], "time_sensitive": true }, { "id": "modules_009", "category_id": "modules", "audiences": ["administrator", "teacher", "parent", "student"], "answer_type": "feature_overview", "question": "What is EDII Feedback Management?", "alternate_questions": ["Can EDII run parent surveys?", "Does EDII analyse sentiment?", "Can students and staff submit ratings?"], "answer": "Feedback Management lets a school create custom forms and surveys for parents, students and staff, collect ratings and apply sentiment analysis to responses.", "keywords": ["feedback", "survey", "custom form", "rating", "sentiment analysis"], "source_ids": ["src_school_erp"], "time_sensitive": false }, { "id": "modules_010", "category_id": "modules", "audiences": ["administrator", "teacher", "student", "parent"], "answer_type": "feature_overview", "question": "What is Buzz in EDII?", "alternate_questions": ["Does EDII have a school social feed?", "Can parents like or comment on school posts?", "Can schools share achievements?"], "answer": "Buzz is a private school social feed for photos, achievements and updates. EDII describes community interactions such as likes and comments; the school controls who can publish and who can view the feed.", "keywords": ["Buzz", "social feed", "photo", "achievement", "like", "comment", "private community"], "source_ids": ["src_school_erp", "src_weekly_updates"], "time_sensitive": false }, { "id": "modules_011", "category_id": "modules", "audiences": ["administrator", "parent", "student"], "answer_type": "feature_overview", "question": "What are School Memories Postcards?", "alternate_questions": ["Can EDII create achievement cards?", "What are EDII Postcards?", "Can parents share school memories?"], "answer": "School Memories can generate visual postcards for achievements and events. The Student and Parent app can present these cards so families can view and share school moments according to the school's settings.", "keywords": ["School Memories", "Postcard", "achievement", "event", "share"], "source_ids": ["src_school_erp", "src_student_app"], "time_sensitive": false }, { "id": "modules_012", "category_id": "modules", "audiences": ["school_owner", "administrator"], "answer_type": "feature_overview", "question": "Can EDII provide a website for a school?", "alternate_questions": ["Is school website hosting included?", "Can we use our own domain?", "Does EDII have a school CMS?"], "answer": "The School Website module is advertised as a free hosted website with content management and custom-domain support. Schools should confirm setup, domain ownership, editing permissions and ongoing maintenance for their selected plan.", "keywords": ["school website", "hosting", "custom domain", "CMS", "content management"], "source_ids": ["src_school_erp"], "time_sensitive": true }, { "id": "modules_013", "category_id": "modules", "audiences": ["administrator", "teacher", "accounts"], "answer_type": "feature_overview", "question": "What is the EDII Training Academy?", "alternate_questions": ["Does EDII provide role-based learning paths?", "Can staff track training progress?", "Are training certificates available?"], "answer": "The Training Academy is described as role-specific learning paths for teachers, finance staff and administrators, with step-by-step guides, progress tracking and certification. Exact course availability depends on the school's account.", "keywords": ["Training Academy", "role-based training", "teacher", "finance", "administrator", "progress", "certificate"], "source_ids": ["src_school_erp", "src_help_center"], "time_sensitive": true }, { "id": "modules_014", "category_id": "modules", "audiences": ["teacher", "student", "administrator"], "answer_type": "feature_overview", "question": "Does EDII support e-learning videos and class meetings?", "alternate_questions": ["Can teachers upload learning videos?", "Does EDII include class meetings?", "Can students access learning media?"], "answer": "EDII's public module inventory names E-Learning Videos, Class Meetings and built-in Online Classes. Teachers can upload videos and files through their student-management workflow, while students access enabled learning material and meetings through the app.", "keywords": ["e-learning video", "class meeting", "learning media", "upload", "student app"], "source_ids": ["src_home", "src_teacher_app", "src_student_app", "src_llms"], "time_sensitive": true }, { "id": "modules_015", "category_id": "modules", "audiences": ["principal", "administrator", "teacher", "accounts"], "answer_type": "feature_overview", "question": "Can EDII create custom and scheduled reports?", "alternate_questions": ["How many report templates are available?", "Can reports be scheduled?", "Can EDII build a report for a special need?"], "answer": "EDII advertises more than 100 report templates, a custom report builder and scheduled exports, alongside dedicated student, fee, attendance, exam and staff reports. Exact report fields depend on the modules enabled and the user's permissions.", "keywords": ["100+ reports", "custom report", "scheduled export", "template", "permissions"], "source_ids": ["src_school_erp"], "time_sensitive": false }, { "id": "payments_refunds_001", "category_id": "payments_refunds", "audiences": ["parent", "student"], "answer_type": "procedure", "question": "How do I pay school fees through EDII?", "alternate_questions": ["Where is the Fees tab?", "Can I pay fees online?", "How do I get a fee receipt?"], "answer": "Open Fees in the Student and Parent app, review the instalments or dues, and continue through the school's secure payment flow. After the gateway confirms a successful payment, the payment history and receipt should appear in the app and the school's records should update. A pending, debited-but-unposted transaction may still need ledger confirmation, so do not immediately pay the same due again. Some schools also provide a dedicated EDII payment page.", "keywords": ["pay fees", "online payment", "Fees tab", "instalment", "receipt", "payment history"], "source_ids": ["src_student_app", "src_payments"], "time_sensitive": false }, { "id": "payments_refunds_002", "category_id": "payments_refunds", "audiences": ["parent", "student"], "answer_type": "troubleshooting", "question": "What if my school is not listed on EDII's public payment page?", "alternate_questions": ["I cannot find my school for fee payment", "Where is my school's payment link?", "Can every school be paid from payments.html?"], "answer": "Many schools collect through the Fees area of their own EDII app rather than the public directory. Check the Student and Parent app first, then ask the school or contact EDII on WhatsApp at +91 78294 67111 for the correct payment route.", "keywords": ["school not listed", "payment page", "Fees tab", "school link", "WhatsApp"], "source_ids": ["src_payments", "src_student_app"], "time_sensitive": true }, { "id": "payments_refunds_003", "category_id": "payments_refunds", "audiences": ["parent", "student", "accounts"], "answer_type": "product_fact", "question": "When will a successful fee receipt appear?", "alternate_questions": ["Are EDII receipts instant?", "Where can I find my payment receipt?", "When does the school record update?"], "answer": "After the payment gateway confirms success, EDII says a receipt appears in the app and the payment is reflected in the school's records. If the bank shows a debit but EDII still shows pending or no receipt, keep the transaction ID and contact the school or EDII support for ledger confirmation rather than paying again immediately.", "keywords": ["instant receipt", "school record", "payment history", "transaction ID", "missing receipt"], "source_ids": ["src_payments", "src_student_app"], "time_sensitive": false }, { "id": "payments_refunds_004", "category_id": "payments_refunds", "audiences": ["accounts", "administrator", "school_owner"], "answer_type": "policy", "question": "When do online fee payments settle to the school?", "alternate_questions": ["What is EDII's fee settlement time?", "How long does a gateway settlement take?", "Where can accounts track settlement?"], "answer": "EDII's refund and settlement policy says gateway settlement usually takes T+2 to T+3 days, followed by about one additional day to settle with the school. Holidays or exceptional circumstances can delay it. Payment Settlement Tracking shows the transaction from collection through bank settlement.", "keywords": ["settlement", "T+2", "T+3", "bank", "gateway", "Payment Settlement Tracking"], "source_ids": ["src_refund", "src_school_erp"], "time_sensitive": true }, { "id": "payments_refunds_005", "category_id": "payments_refunds", "audiences": ["parent", "accounts"], "answer_type": "policy", "question": "Can an online fee payment be cancelled while it is still in Issued state?", "alternate_questions": ["Can EDII cancel an unprocessed payment?", "What does Issued state mean for a refund?"], "answer": "The refund policy says an online fee transaction still in the payment gateway's Issued state can be submitted to EDII's customer-service team for cancellation. Provide the transaction and student details so the team can verify its current state.", "keywords": ["Issued state", "cancel payment", "gateway", "CSR", "transaction"], "source_ids": ["src_refund"], "time_sensitive": true }, { "id": "payments_refunds_006", "category_id": "payments_refunds", "audiences": ["parent", "accounts"], "answer_type": "policy", "question": "How do refunds work after a school-fee payment has been processed?", "alternate_questions": ["Can EDII refund processed fees?", "Who approves a school-fee refund?", "How long should I wait before asking the school?"], "answer": "Once an online school-fee payment is processed, EDII's policy asks the payer to contact the school after the normal settlement period because the school's refund policy and approval control the decision. EDII acts as the payment facilitator rather than setting a universal school refund policy.", "keywords": ["processed payment", "school refund policy", "approval", "payment facilitator", "settlement"], "source_ids": ["src_refund"], "time_sensitive": false }, { "id": "payments_refunds_007", "category_id": "payments_refunds", "audiences": ["parent", "student"], "answer_type": "troubleshooting", "question": "My fee payment failed but money was debited. What should I do?", "alternate_questions": ["Payment failed but amount was deducted", "When will a failed payment be reversed?", "Do I need to request a failed-payment refund?"], "answer": "EDII's refund policy says a failed transaction that debited the account is normally reversed automatically by the bank within 5-7 business days. If the credit does not arrive after that period, contact EDII with the student details, transaction ID and payment screenshot.", "keywords": ["failed transaction", "debited", "automatic reversal", "5-7 business days", "transaction ID"], "source_ids": ["src_refund"], "time_sensitive": true }, { "id": "payments_refunds_008", "category_id": "payments_refunds", "audiences": ["parent"], "answer_type": "troubleshooting", "question": "What should I do if I paid the same school fee twice?", "alternate_questions": ["I was charged twice", "How do I report a duplicate fee payment?", "Can a duplicate payment be refunded?"], "answer": "Contact EDII customer support within 24 hours where possible, with both transaction IDs, the student's name, class and section, payment screenshots and the reason for the request. EDII says early reporting helps faster duplicate-payment resolution. If both payments have already settled, the school's refund policy controls approval.", "keywords": ["duplicate payment", "double charge", "transaction ID", "payment screenshot", "school approval"], "source_ids": ["src_refund"], "time_sensitive": false }, { "id": "payments_refunds_009", "category_id": "payments_refunds", "audiences": ["parent", "accounts"], "answer_type": "procedure", "question": "What information should a fee-refund request include?", "alternate_questions": ["Which documents are needed for a refund?", "What should I send EDII support?", "Do I need a screenshot?"], "answer": "The refund page asks for the student's name, class and section, the reason for the request, the payment or transaction ID, a clear payment-confirmation screenshot and any relevant supporting documents. A bank statement may be requested when the transaction status is unclear.", "keywords": ["refund request", "student name", "class", "transaction ID", "screenshot", "supporting document", "bank statement"], "source_ids": ["src_refund"], "time_sensitive": false }, { "id": "payments_refunds_010", "category_id": "payments_refunds", "audiences": ["school_owner", "parent", "accounts"], "answer_type": "clarification", "question": "Is EDII's 30-day money-back guarantee the same as a school-fee refund?", "alternate_questions": ["Does the subscription guarantee cover parent payments?", "What is the difference between an EDII refund and a school refund?"], "answer": "No. The pricing page's 30-day money-back guarantee concerns a school's EDII software subscription. The refund page concerns parents' online school-fee transactions and depends on transaction status, bank processing and the individual school's refund policy.", "keywords": ["subscription refund", "school-fee refund", "30-day guarantee", "parent payment", "difference"], "source_ids": ["src_pricing", "src_refund"], "time_sensitive": true }, { "id": "security_privacy_001", "category_id": "security_privacy", "audiences": ["all"], "answer_type": "security", "question": "How does EDII protect school and student data?", "alternate_questions": ["Is EDII secure?", "Is student data encrypted?", "What security controls does EDII use?"], "answer": "EDII's current security and privacy pages describe encryption at rest and in transit, nightly multi-cloud backups, granular role-based access, user activity logs, multi-factor authentication, security testing and Indian data-residency controls. Procurement teams should request current contractual details and evidence for requirements that matter to their school.", "keywords": ["security", "encryption", "backup", "RBAC", "MFA", "activity log", "security test"], "source_ids": ["src_security", "src_privacy"], "time_sensitive": true }, { "id": "security_privacy_002", "category_id": "security_privacy", "audiences": ["administrator", "privacy_officer", "school_owner"], "answer_type": "security", "question": "Where is EDII school data stored?", "alternate_questions": ["Is EDII data hosted in India?", "Does school data leave India?", "What is EDII's data-residency policy?"], "answer": "EDII's current Security page states Indian data residency, while the Privacy Policy also includes a general international-transfer section. Treat India residency as EDII's published platform position, but confirm exact hosting regions, subprocessors and permitted transfers in the school's contract or data-processing documentation.", "keywords": ["India", "data residency", "hosting region", "international transfer", "subprocessor", "contract"], "source_ids": ["src_security", "src_privacy"], "time_sensitive": true }, { "id": "security_privacy_003", "category_id": "security_privacy", "audiences": ["administrator", "technical", "privacy_officer"], "answer_type": "security", "question": "What encryption does EDII state it uses?", "alternate_questions": ["Does EDII use AES-256?", "Does EDII use TLS 1.3?", "Is data encrypted at rest and in transit?"], "answer": "EDII's Privacy Policy states AES-256 encryption for data at rest and TLS 1.3 for data in transit. Security requirements should be verified against current technical or contractual documentation during procurement.", "keywords": ["AES-256", "TLS 1.3", "encryption at rest", "encryption in transit", "security"], "source_ids": ["src_privacy", "src_security"], "time_sensitive": true }, { "id": "security_privacy_004", "category_id": "security_privacy", "audiences": ["administrator", "school_owner", "technical"], "answer_type": "reliability", "question": "How does EDII back up data and keep the platform available?", "alternate_questions": ["How often are backups taken?", "What happens if one cloud fails?", "What uptime does EDII state?"], "answer": "EDII says automated backups run nightly and are stored across more than one cloud, reducing dependence on a single provider. Its Security page states a 99.9% uptime target. A school's contracted service level should control any formal availability commitment.", "keywords": ["nightly backup", "multi-cloud", "disaster recovery", "99.9% uptime", "availability", "SLA"], "source_ids": ["src_security", "src_home"], "time_sensitive": true }, { "id": "security_privacy_005", "category_id": "security_privacy", "audiences": ["administrator", "security_officer", "parent"], "answer_type": "security", "question": "Who can see school data in EDII?", "alternate_questions": ["Can teachers see every student?", "Can one school view another school's records?", "What can parents see?"], "answer": "EDII describes role-based permissions with per-user grants and activity logs. Teachers are limited to assigned classes and functions, accounts users can be restricted to finance, and parents see their own children. EDII also states that each school's data is separated from other schools' records.", "keywords": ["who can see", "role permission", "teacher access", "parent access", "school isolation", "activity log"], "source_ids": ["src_security", "src_privacy", "src_payroll"], "time_sensitive": false }, { "id": "security_privacy_006", "category_id": "security_privacy", "audiences": ["school_owner", "administrator", "data_officer"], "answer_type": "data_portability", "question": "Who owns a school's data in EDII?", "alternate_questions": ["Does EDII own our records?", "Can we export school data?", "What happens to data if we leave?"], "answer": "EDII says the school's data remains the school's data. Core records such as students, fees, attendance and marks can be exported to Excel, and EDII states that it provides a complete data handover when a school exits.", "keywords": ["data ownership", "school data", "export", "Excel", "exit", "handover"], "source_ids": ["src_security", "src_home"], "time_sensitive": false }, { "id": "security_privacy_007", "category_id": "security_privacy", "audiences": ["all"], "answer_type": "privacy", "question": "Does EDII sell personal, student or school data?", "alternate_questions": ["Does EDII rent data?", "Is student data used for advertising?", "Does EDII commercially share information?"], "answer": "EDII's Privacy Policy says it does not sell, rent, lease or otherwise transfer personal information, educational data or AI-generated insights to third parties for commercial gain or marketing purposes.", "keywords": ["sell data", "rent data", "commercial sharing", "advertising", "student privacy"], "source_ids": ["src_privacy", "src_security"], "time_sensitive": false }, { "id": "security_privacy_008", "category_id": "security_privacy", "audiences": ["parent", "administrator", "privacy_officer"], "answer_type": "privacy", "question": "Does EDII use school data to improve AI?", "alternate_questions": ["Is my child's data used for AI training?", "Does EDII anonymise training data?", "Are personal identifiers removed?"], "answer": "The Privacy Policy says EDII may use anonymised, aggregated educational data to improve AI performance, with personal identifiers removed. It also says data processing is limited to educational purposes and that human oversight is part of its AI approach. Schools should confirm the contractual opt-outs and exact model-training terms they require.", "keywords": ["AI training", "anonymised", "aggregated", "personal identifier", "model improvement", "opt-out"], "source_ids": ["src_privacy", "src_terms"], "time_sensitive": true }, { "id": "security_privacy_009", "category_id": "security_privacy", "audiences": ["all"], "answer_type": "privacy", "question": "What personal and educational information does EDII collect?", "alternate_questions": ["What student data does EDII process?", "Does EDII collect device information?", "What data powers personalisation?"], "answer": "The Privacy Policy lists learning and assessment data, account and school details, submitted assignments and educational content, platform usage, device and IP information, and institutional billing information. EDII says it uses this information for platform operation, personalisation, analytics, security and service improvement.", "keywords": ["learning data", "assessment", "account", "assignment", "usage analytics", "device", "IP address", "billing"], "source_ids": ["src_privacy"], "time_sensitive": false }, { "id": "security_privacy_010", "category_id": "security_privacy", "audiences": ["all"], "answer_type": "privacy_rights", "question": "What privacy choices and data rights does EDII publish?", "alternate_questions": ["Can I correct my EDII data?", "Can I export personal data?", "Can I opt out of AI personalisation?"], "answer": "The Privacy Policy lists rights to access and correct personal data, request deletion subject to legal and educational-record requirements, export data, opt out of non-essential collection and marketing, and control AI-personalisation preferences. Requests can be sent to contact@edii.in.", "keywords": ["access", "correction", "deletion", "portability", "opt-out", "marketing", "AI preference"], "source_ids": ["src_privacy"], "time_sensitive": false }, { "id": "security_privacy_011", "category_id": "security_privacy", "audiences": ["all"], "answer_type": "privacy_rights", "question": "How can a user request deletion of personal data?", "alternate_questions": ["How do I delete my EDII account?", "Where do I send a deletion request?", "How long does EDII take to process deletion?"], "answer": "Send the request to contact@edii.in with enough information to identify the account and request. The Privacy Policy says EDII aims to process deletion requests within 30 days, subject to law and school-record retention requirements.", "keywords": ["data deletion", "delete account", "contact@edii.in", "30 days", "retention requirement"], "source_ids": ["src_privacy", "src_terms"], "time_sensitive": true }, { "id": "security_privacy_012", "category_id": "security_privacy", "audiences": ["administrator", "privacy_officer", "all"], "answer_type": "policy", "question": "How long does EDII retain personal data?", "alternate_questions": ["When is an inactive account deleted?", "Can educational records be kept longer?", "What remains after deletion?"], "answer": "The Privacy Policy says active-user data is retained for legitimate educational purposes and inactive-account personal data is deleted after three years unless law requires longer retention. Educational records may be kept longer, and anonymised data used for AI improvement cannot be removed as an identifiable individual record.", "keywords": ["retention", "inactive account", "three years", "educational record", "anonymised data"], "source_ids": ["src_privacy"], "time_sensitive": true }, { "id": "security_privacy_013", "category_id": "security_privacy", "audiences": ["all"], "answer_type": "privacy", "question": "When may EDII share personal data?", "alternate_questions": ["Is data shared with the school?", "Can service providers process EDII data?", "Does EDII disclose data when required by law?"], "answer": "The Privacy Policy limits sharing to authorised school personnel, legal or regulatory requirements, safety and fraud prevention, contracted service providers under confidentiality terms, and a protected business transfer. It states that service providers may not use the data for their own purposes.", "keywords": ["data sharing", "school personnel", "legal compliance", "service provider", "confidentiality", "business transfer"], "source_ids": ["src_privacy"], "time_sensitive": false }, { "id": "security_privacy_014", "category_id": "security_privacy", "audiences": ["school_owner", "administrator", "procurement", "privacy_officer"], "answer_type": "compliance", "question": "Is EDII ISO 27001 or SOC 2 certified?", "alternate_questions": ["Does EDII have an ISO certificate?", "Is EDII SOC 2 Type II certified?", "Which compliance standards apply?"], "answer": "EDII's newer Security page says its information-security management follows ISO 27001 practices and uses alignment language for privacy frameworks. Other older pages make stronger compliance claims, but the public site does not link an EDII certificate or audit report. Do not treat EDII as formally ISO 27001 or SOC 2 certified without current evidence from EDII.", "keywords": ["ISO 27001", "SOC 2", "certification", "alignment", "audit report", "evidence"], "source_ids": ["src_security", "src_privacy", "src_edii_brain"], "time_sensitive": true }, { "id": "security_privacy_015", "category_id": "security_privacy", "audiences": ["teacher", "administrator", "parent", "student"], "answer_type": "responsible_ai", "question": "How does EDII describe fairness and human oversight for AI?", "alternate_questions": ["Does EDII test AI for bias?", "Can an AI decision replace a teacher?", "Who reviews AI output?"], "answer": "EDII's Privacy Policy describes bias testing, explainable recommendations, continuous monitoring and human oversight. Its Terms say AI should augment rather than replace qualified educators and require teachers to review generated content and recommendations.", "keywords": ["AI fairness", "bias", "explainability", "human oversight", "teacher review", "responsible AI"], "source_ids": ["src_privacy", "src_terms"], "time_sensitive": false }, { "id": "technical_001", "category_id": "technical", "audiences": ["all"], "answer_type": "technical", "question": "Does EDII work on phones, tablets and web browsers?", "alternate_questions": ["Can I use EDII on an iPad?", "Is there a web version?", "Does EDII support mobile?"], "answer": "Yes. EDII publishes Android and iOS apps for Student and Parent, Teacher and Admin roles, while the school platform is available through a browser at beta.edii.in. The Admin page also describes layouts adapted for phone and tablet.", "keywords": ["phone", "tablet", "iPad", "web browser", "Android", "iOS", "beta.edii.in"], "source_ids": ["src_home", "src_student_app", "src_teacher_app", "src_admin_app"], "time_sensitive": false }, { "id": "technical_002", "category_id": "technical", "audiences": ["all"], "answer_type": "technical", "question": "Which official app stores carry EDII?", "alternate_questions": ["Is EDII on Google Play?", "Is EDII on Apple's App Store?", "How do I avoid a fake EDII app?"], "answer": "EDII links three role-specific apps from both stores. Student and Parent app: Android https://play.google.com/store/apps/details?id=com.edii.edii&hl=en_IN and iOS https://apps.apple.com/us/app/edii/id1227055903. Teacher app: Android https://play.google.com/store/apps/details?id=com.edii.ediiteacher&hl=en_IN and iOS https://apps.apple.com/in/app/ediiteacher/id1510009973. Admin app: Android https://play.google.com/store/apps/details?id=com.edii.ediiadmin and iOS https://apps.apple.com/in/app/ediiadmin/id6777604284.", "keywords": ["Google Play", "App Store", "official app", "download", "Student", "Teacher", "Admin"], "source_ids": ["src_home", "src_student_app", "src_teacher_app", "src_admin_app"], "time_sensitive": false }, { "id": "technical_003", "category_id": "technical", "audiences": ["teacher", "student", "administrator"], "answer_type": "technical", "question": "Which EDII functions work offline?", "alternate_questions": ["Can EDII save work without a signal?", "Does the Teacher app sync later?", "Can students view downloaded content offline?"], "answer": "EDII documents offline viewing of downloaded Student app content and offline Teacher App attendance and Copy Check with later synchronization. Other workflows may still require connectivity, especially login, live classes, payments and fresh data queries.", "keywords": ["offline", "downloaded content", "attendance", "Copy Check", "sync", "connectivity"], "source_ids": ["src_student_app", "src_teacher_app", "src_weekly_updates", "src_update_2026_07_28", "src_home"], "time_sensitive": true }, { "id": "technical_004", "category_id": "technical", "audiences": ["administrator", "technical", "prospect"], "answer_type": "integration", "question": "Can EDII integrate with existing school systems?", "alternate_questions": ["Does EDII have APIs?", "Can EDII connect to biometric devices?", "Does EDII support custom integrations?"], "answer": "EDII advertises APIs and integrations for biometric devices, payment flows, SMS, email, WhatsApp and other school workflows. Custom integration availability depends on the plan or a separately priced service. Request current documentation and confirm exact endpoints, authentication, data scope and limits before implementation.", "keywords": ["integration", "API", "biometric", "payment gateway", "SMS", "WhatsApp", "custom service"], "source_ids": ["src_school_erp", "src_pricing", "src_help_center"], "time_sensitive": true }, { "id": "technical_005", "category_id": "technical", "audiences": ["developer", "technical", "administrator"], "answer_type": "integration", "question": "How many API endpoints does EDII publish, and where is the documentation?", "alternate_questions": ["Does EDII have API documentation?", "Can developers integrate with EDII?", "What are the API limits?"], "answer": "The School ERP page publishes a figure of 600+ API endpoints. The Help Center's API documentation link is a request-by-email action rather than a public documentation portal, so contact contact@edii.in for the current specification, credentials, security model and plan limits.", "keywords": ["600+ API endpoints", "API documentation", "developer", "authentication", "limits", "contact"], "source_ids": ["src_school_erp", "src_help_center"], "time_sensitive": true }, { "id": "technical_006", "category_id": "technical", "audiences": ["administrator", "technical"], "answer_type": "integration", "question": "Which biometric devices are described as compatible with EDII?", "alternate_questions": ["Does EDII work with fingerprint machines?", "Can face-recognition attendance sync?", "How do we confirm device support?"], "answer": "EDII describes fingerprint and face-recognition attendance devices that synchronize records in real time. It does not publish a complete public hardware-compatibility list, so schools should provide device model and protocol details to EDII before purchase or integration.", "keywords": ["fingerprint", "face recognition", "biometric device", "compatibility", "protocol", "attendance"], "source_ids": ["src_school_erp", "src_help_center"], "time_sensitive": true }, { "id": "technical_007", "category_id": "technical", "audiences": ["school_owner", "administrator", "technical", "procurement"], "answer_type": "infrastructure", "question": "Which infrastructure providers does EDII name?", "alternate_questions": ["Does EDII use AWS?", "What is Azure used for?", "Does EDII use Cloudflare and NVIDIA?"], "answer": "EDII names AWS for the platform, Microsoft Azure for media and documents, Google Cloud for analytics, Cloudflare for delivery and protection, NVIDIA for AI compute, and an EDII-owned datacenter for core AI models. These are described technology providers, not necessarily formal strategic partnerships.", "keywords": ["AWS", "Azure", "Google Cloud", "Cloudflare", "NVIDIA", "EDII datacenter", "infrastructure"], "source_ids": ["src_home", "src_about", "src_security"], "time_sensitive": true }, { "id": "technical_008", "category_id": "technical", "audiences": ["administrator", "teacher", "student"], "answer_type": "technical", "question": "Is a separate video-conferencing account required for live classes?", "alternate_questions": ["Do we need Zoom licences?", "Are online classes native to EDII?", "Can attendance be recorded from a live class?"], "answer": "If the school's built-in Live Classes module is included and enabled, no separate Zoom or Google Meet account is required. EDII says teachers start from the timetable, students join in the same app, and attendance can flow into the normal register. Pricing currently lists Live Classes from the Growth plan upward, so availability depends on the school's plan and configuration.", "keywords": ["video conferencing", "Zoom", "Google Meet", "built-in", "live class", "attendance"], "source_ids": ["src_home", "src_school_erp", "src_pricing"], "time_sensitive": false }, { "id": "technical_009", "category_id": "technical", "audiences": ["all"], "answer_type": "product_updates", "question": "How often does EDII publish product updates?", "alternate_questions": ["Where is the EDII changelog?", "Does EDII update every week?", "How can I see new features?"], "answer": "EDII says product updates ship weekly and publishes a public changelog at https://edii.in/weekly-updates.html. A feature in the changelog can still depend on the school's plan, configuration or staged rollout.", "keywords": ["weekly update", "changelog", "new feature", "release", "rollout"], "source_ids": ["src_home", "src_pricing", "src_weekly_updates"], "time_sensitive": true, "cta": {"label": "View weekly updates", "url": "https://edii.in/weekly-updates.html"} }, { "id": "technical_010", "category_id": "technical", "audiences": ["all"], "answer_type": "troubleshooting", "question": "What should I do when an EDII page or AI tool is not working?", "alternate_questions": ["How do I troubleshoot EDII?", "What details should I include in a bug report?", "Where can I check platform status?"], "answer": "Check school announcements or the EDII status site, verify connectivity, refresh the page, clear browser cache and cookies, and try a current Chrome, Firefox or Safari. If the problem continues, email contact@edii.in with the exact steps, screenshot or error text, time, browser, device and affected account role.", "keywords": ["troubleshoot", "status", "cache", "browser", "internet", "screenshot", "error", "reproduction steps"], "source_ids": ["src_help_center"], "time_sensitive": false }, { "id": "technical_011", "category_id": "technical", "audiences": ["prospect", "technical", "administrator"], "answer_type": "pricing", "question": "Which plans include custom integrations?", "alternate_questions": ["Do we need Enterprise for an integration?", "Can custom integration be purchased separately?", "Is integration work included in Professional?"], "answer": "The pricing matrix lists custom integrations from Professional and above, and also publishes Custom Integration Services as an optional one-time add-on. Scope, delivery, ownership, support and usage limits should be documented in the school's order.", "keywords": ["custom integration", "Professional", "Enterprise", "add-on", "scope", "API"], "source_ids": ["src_pricing"], "time_sensitive": true }, { "id": "payroll_001", "category_id": "payroll", "audiences": ["school_owner", "administrator", "hr", "accounts"], "answer_type": "beta_feature", "question": "What is EDII Payroll?", "alternate_questions": ["Can EDII process staff salaries?", "Does EDII have a payroll product?", "What does Fees in, Salaries out mean?"], "answer": "EDII Payroll is the salary side of the EDII school ecosystem, intended to use the school's existing staff records rather than a separate spreadsheet or disconnected payroll login. The public page launched it as a beta in August 2026, so current availability must be confirmed with EDII.", "keywords": ["EDII Payroll", "salary", "staff", "beta", "school ecosystem", "spreadsheet"], "source_ids": ["src_payroll"], "time_sensitive": true, "status": "beta" }, { "id": "payroll_002", "category_id": "payroll", "audiences": ["administrator", "hr", "accounts", "employee"], "answer_type": "procedure", "question": "How does a staff member get access to EDII Payroll?", "alternate_questions": ["Do staff need a new payroll account?", "Where do employees sign in?", "Can payroll use Google sign-in?"], "answer": "Once Payroll is enabled, an authorised school user invites a staff member from EDII and assigns the appropriate payroll role. The invite goes by email, and the staff member signs in at payroll.edii.in with Google or a configured password.", "keywords": ["payroll invite", "Google sign-in", "email", "role", "payroll.edii.in"], "source_ids": ["src_payroll"], "time_sensitive": true, "status": "beta" }, { "id": "payroll_003", "category_id": "payroll", "audiences": ["hr", "accounts", "payroll_admin"], "answer_type": "feature_overview", "question": "How do versioned salary structures work in EDII Payroll?", "alternate_questions": ["Does changing salary overwrite old records?", "Can we preserve April's approved structure?", "Is salary history retained?"], "answer": "EDII says each salary-structure revision creates a new version instead of overwriting the old one. A past payroll period therefore keeps the structure that was approved for that period, supporting audit and historical review.", "keywords": ["salary structure", "version", "history", "revision", "audit", "past period"], "source_ids": ["src_payroll"], "time_sensitive": false, "status": "beta" }, { "id": "payroll_004", "category_id": "payroll", "audiences": ["accounts", "payroll_admin", "technical"], "answer_type": "technical", "question": "How does EDII Payroll avoid rounding errors?", "alternate_questions": ["Are payroll calculations exact to the paisa?", "Does EDII use floating-point money?", "Will identical inputs produce identical salaries?"], "answer": "The Payroll page says monetary calculations use integer values rather than floating-point arithmetic, so identical inputs produce the same paisa-exact result and avoid small binary rounding errors.", "keywords": ["integer money", "paisa", "rounding", "floating point", "deterministic salary"], "source_ids": ["src_payroll"], "time_sensitive": false, "status": "beta" }, { "id": "payroll_005", "category_id": "payroll", "audiences": ["school_owner", "auditor", "accounts", "payroll_admin"], "answer_type": "security", "question": "Does EDII Payroll keep an audit trail?", "alternate_questions": ["Can payroll history be edited?", "Can we see who changed a salary?", "What is append-only audit history?"], "answer": "EDII says every Payroll change creates an append-only audit record showing who changed what, when and why. The stated purpose is to preserve history rather than silently overwrite it.", "keywords": ["audit trail", "append-only", "who changed", "timestamp", "reason", "history"], "source_ids": ["src_payroll"], "time_sensitive": false, "status": "beta" }, { "id": "payroll_006", "category_id": "payroll", "audiences": ["school_owner", "administrator", "hr", "security_officer"], "answer_type": "security", "question": "How is one school's payroll separated from another school's?", "alternate_questions": ["Can another school administrator see our salaries?", "Does Payroll deny access by default?", "Are payroll roles restricted?"], "answer": "EDII says every Payroll record is bound to a school tenant and every request is checked against that school. Its role model denies actions unless explicitly allowed, so another school's administrator should not be able to list, view or change the school's payroll records.", "keywords": ["tenant isolation", "payroll security", "deny by default", "role", "school separation"], "source_ids": ["src_payroll"], "time_sensitive": false, "status": "beta" }, { "id": "payroll_007", "category_id": "payroll", "audiences": ["school_owner", "administrator", "hr", "accounts"], "answer_type": "roadmap", "question": "Which EDII Payroll features are live and which are planned?", "alternate_questions": ["Are payslips live?", "Does Payroll calculate PF and TDS?", "What is on the Payroll roadmap?"], "answer": "The August 2026 page marks invites, Google sign-in, role-based access, versioned salary structures, exact calculations, audit history and per-school isolation as live in beta. It presents maker-checker runs and payslips as next, followed by attendance-linked pay, PF, ESI, PT, TDS and bank-file or disbursal workflows. Planned items are not current capabilities until EDII confirms release.", "keywords": ["live", "planned", "maker-checker", "payslip", "attendance-linked pay", "PF", "ESI", "PT", "TDS", "bank file"], "source_ids": ["src_payroll"], "time_sensitive": true, "status": "beta" }, { "id": "payroll_008", "category_id": "payroll", "audiences": ["administrator", "hr", "accounts"], "answer_type": "implementation", "question": "Can a school migrate existing salary data into EDII Payroll?", "alternate_questions": ["Can we move from Excel payroll?", "Will old salary structures be preserved?", "Can we migrate from another payroll tool?"], "answer": "The Payroll page describes a migration path from existing salary data as part of the rollout. Because Payroll is in beta, confirm supported file formats, historical periods, validation and current migration availability with EDII before planning a switch.", "keywords": ["payroll migration", "Excel", "old payroll", "salary history", "file format", "beta"], "source_ids": ["src_payroll"], "time_sensitive": true, "status": "beta" }, { "id": "support_legal_001", "category_id": "support_legal", "audiences": ["all"], "answer_type": "support", "question": "How can I contact EDII support?", "alternate_questions": ["What is EDII's support email?", "Does EDII support WhatsApp?", "Where do I report a problem?"], "answer": "Email contact@edii.in, call or WhatsApp +91 78294 67111, or use in-app chat where available. The Help Center also routes role-specific support requests for schools, students and teachers.", "keywords": ["support", "contact@edii.in", "+91 78294 67111", "WhatsApp", "in-app chat"], "source_ids": ["src_home", "src_help_center"], "time_sensitive": true }, { "id": "support_legal_002", "category_id": "support_legal", "audiences": ["all"], "answer_type": "support", "question": "What are EDII's published support hours?", "alternate_questions": ["When is EDII support open?", "Does EDII answer on Saturdays?", "What timezone does support use?"], "answer": "EDII publishes support hours of Monday through Saturday, 09:00-18:00 IST. Its pages contain different response-time estimates, so this knowledge base does not promise one universal SLA; the customer's contract and plan should control.", "keywords": ["support hours", "Monday-Saturday", "09:00", "18:00", "IST", "SLA"], "source_ids": ["src_help_center", "src_privacy", "src_terms"], "time_sensitive": true }, { "id": "support_legal_003", "category_id": "support_legal", "audiences": ["administrator", "school_owner", "technical"], "answer_type": "support", "question": "How should a school report a critical platform or security issue?", "alternate_questions": ["Where do I report an outage?", "How do I flag a data emergency?", "What should an urgent support email contain?"], "answer": "The Help Center asks schools to email contact@edii.in with URGENT in the subject for a platform-wide issue, security concern or data emergency. Include the affected school, roles, start time, impact, screenshots or error text, and a safe callback number. Do not include passwords or unnecessary sensitive student data.", "keywords": ["critical issue", "URGENT", "outage", "security concern", "data emergency", "incident"], "source_ids": ["src_help_center"], "time_sensitive": false }, { "id": "support_legal_004", "category_id": "support_legal", "audiences": ["administrator", "teacher", "student"], "answer_type": "support", "question": "Where can EDII users find guides and video tutorials?", "alternate_questions": ["Does EDII have an administrator manual?", "Where is the Teacher Handbook?", "Can I watch platform training videos?"], "answer": "The Help Center says authenticated school administrators can open tutorial videos from the Video icon in the EDII dashboard. Its public guide, handbook, integration-template and API-documentation links are email request actions rather than downloadable public files, so contact support for the current material.", "keywords": ["guide", "video tutorial", "administrator manual", "Teacher Handbook", "API documentation", "email request"], "source_ids": ["src_help_center"], "time_sensitive": true }, { "id": "support_legal_005", "category_id": "support_legal", "audiences": ["prospect", "school_owner", "principal"], "answer_type": "sales", "question": "How can a school book an EDII product consultation?", "alternate_questions": ["Where can I schedule a sales call?", "Can EDII demonstrate our fee structure?", "How long is the demo?"], "answer": "Book the published 30-minute demonstration at https://calendly.com/contact-edii/30min or contact +91 78294 67111. EDII encourages schools to bring real questions about migration, fee structures, medium of instruction and their current system.", "keywords": ["book demo", "consultation", "Calendly", "30 minutes", "sales"], "source_ids": ["src_home", "src_pricing"], "time_sensitive": false, "cta": {"label": "Book a demo", "url": "https://calendly.com/contact-edii/30min"} }, { "id": "support_legal_006", "category_id": "support_legal", "audiences": ["all"], "answer_type": "company_fact", "question": "What is EDII's published company address?", "alternate_questions": ["Where is the EDII office?", "Is EDII based in Bengaluru?", "What address appears in the Terms?"], "answer": "The current website policy source lists Edii Software and Solution LLP at EDII, 4th Floor, ASR Avenue, Off Hosa Road, Kasavanahalli, Bengaluru, Karnataka 560099, India. Because older deployed policy copy has shown another Bengaluru address, confirm the address directly before sending legal notices or visiting.", "keywords": ["address", "Bengaluru", "Kasavanahalli", "ASR Avenue", "legal notice", "office"], "source_ids": ["src_terms", "src_privacy"], "time_sensitive": true }, { "id": "support_legal_007", "category_id": "support_legal", "audiences": ["all"], "answer_type": "company_fact", "question": "Who founded or leads EDII?", "alternate_questions": ["Who is EDII's CEO?", "Who is on the EDII management team?", "Who are EDII's founders?"], "answer": "The official EDII website does not currently publish founder, CEO, executive-team or board names. Contact EDII directly for current leadership information rather than relying on third-party directories.", "keywords": ["founder", "CEO", "leadership", "management", "board"], "source_ids": ["src_about", "src_terms"], "time_sensitive": true }, { "id": "support_legal_008", "category_id": "support_legal", "audiences": ["all"], "answer_type": "privacy_support", "question": "How can I contact EDII about privacy or a grievance?", "alternate_questions": ["Who is EDII's privacy officer?", "Where do I send a data-rights request?", "How do I file a grievance?"], "answer": "Send privacy, data-rights and grievance requests to contact@edii.in. The Privacy Policy refers to a designated Grievance Officer but does not publish the person's name; it says privacy inquiries are acknowledged within 48 hours and targeted for resolution within 30 days.", "keywords": ["privacy officer", "grievance", "data rights", "contact@edii.in", "48 hours", "30 days"], "source_ids": ["src_privacy"], "time_sensitive": true }, { "id": "support_legal_009", "category_id": "support_legal", "audiences": ["school_owner", "administrator", "legal"], "answer_type": "legal", "question": "Which law and courts govern EDII's Terms?", "alternate_questions": ["Where are EDII disputes handled?", "Do Karnataka laws apply?", "What is the jurisdiction in the Terms?"], "answer": "EDII's Terms state that Indian law, specifically Karnataka law, governs the agreement and that courts in Bengaluru, Karnataka have exclusive jurisdiction, subject to any separate institutional contract or dispute-resolution terms.", "keywords": ["governing law", "Karnataka", "Bengaluru courts", "jurisdiction", "terms"], "source_ids": ["src_terms"], "time_sensitive": true }, { "id": "support_legal_010", "category_id": "support_legal", "audiences": ["student", "parent", "school", "administrator"], "answer_type": "legal", "question": "What age and consent rules does EDII publish for users?", "alternate_questions": ["Can a child create an EDII account?", "Is parent consent required?", "What does EDII say about users under 18?"], "answer": "The Terms say an individual must be at least 13 or the age of majority in the jurisdiction, whichever is higher, and that users under 18 require parent or guardian consent plus institutional approval. The Privacy Policy separately discusses verifiable consent for users under 13. Because the wording is not fully aligned, schools should apply their contract, local law and their own consent process.", "keywords": ["age", "13", "minor", "parent consent", "guardian", "institutional approval"], "source_ids": ["src_terms", "src_privacy"], "time_sensitive": true }, { "id": "support_legal_011", "category_id": "support_legal", "audiences": ["teacher", "administrator", "school"], "answer_type": "legal", "question": "Who is responsible for reviewing AI-generated educational content?", "alternate_questions": ["Can teachers publish AI content without checking it?", "Does EDII guarantee AI accuracy?", "Who is responsible for student outcomes?"], "answer": "EDII's Terms make institutions and educators responsible for their educational programmes and require teachers to review and validate AI-generated material. EDII does not guarantee a specific educational result or complete AI accuracy; the tools are aids, not replacements for qualified educators.", "keywords": ["AI review", "teacher responsibility", "accuracy", "educational outcome", "qualified educator"], "source_ids": ["src_terms"], "time_sensitive": false }, { "id": "support_legal_012", "category_id": "support_legal", "audiences": ["job_seeker", "all"], "answer_type": "company_contact", "question": "Where can I find jobs at EDII?", "alternate_questions": ["Is EDII hiring?", "What is the EDII careers website?", "How do I apply to EDII?"], "answer": "EDII's official careers site is https://careers.edii.in/. Use the openings and application instructions published there rather than sending sensitive employment documents to an unrelated address.", "keywords": ["careers", "jobs", "hiring", "application", "careers.edii.in"], "source_ids": ["src_about", "src_home"], "time_sensitive": true, "cta": {"label": "View EDII careers", "url": "https://careers.edii.in/"} }, { "id": "overview_016", "category_id": "overview", "audiences": ["student", "parent", "school"], "answer_type": "identity", "question": "Does EDII set school admission eligibility, scholarships, placements or international-student rules?", "alternate_questions": ["Does EDII offer scholarships?", "Does EDII provide placements?", "Can international students apply through EDII?"], "answer": "No platform-wide eligibility, scholarship, placement, visa or international-admission programme is published because EDII is school software, not an educational institution. Each school controls and publishes its own admission rules, tuition, discounts, financial aid, documents and decisions. EDII supplies admission workflows; it does not set those policies.", "keywords": ["admission eligibility", "scholarship", "placement", "international student", "visa", "school policy"], "source_ids": ["src_home", "src_school_erp"], "time_sensitive": false }, { "id": "getting_started_013", "category_id": "getting_started", "audiences": ["student", "parent"], "answer_type": "procedure", "question": "How do students and parents sign in and switch between linked children?", "alternate_questions": ["Do parents log in with an OTP?", "How do I change the selected child?", "Why is one of my children missing from EDII?"], "answer": "Use the mobile number registered with the school and complete the OTP sign-in in the EDII Student app. If the school has linked more than one child to that number, select or switch the active child profile inside the app before viewing attendance, fees, homework or results. Accounts and family links are school-managed, so contact the school if the OTP does not arrive, the number has changed or a child is missing.", "keywords": ["student login", "parent login", "OTP", "registered mobile", "linked children", "switch child", "missing child"], "source_ids": ["src_student_app", "src_help_center"], "time_sensitive": false }, { "id": "getting_started_014", "category_id": "getting_started", "audiences": ["teacher"], "answer_type": "procedure", "question": "How does a teacher sign in to the EDII Teacher app?", "alternate_questions": ["What is my teacher username?", "Can teachers log in with a phone OTP?", "Who creates a teacher account?"], "answer": "A teacher normally signs in with the username and password issued or enabled by the school. An alternate mobile-number and OTP route may be available where the school has configured it. Teacher accounts, assigned classes and permissions are school-managed; use Forgot Password where available or ask the school administrator to verify the account rather than creating a separate personal account.", "keywords": ["teacher login", "username", "password", "phone OTP", "teacher account", "permissions", "forgot password"], "source_ids": ["src_teacher_app", "src_help_center"], "time_sensitive": false }, { "id": "students_parents_017", "category_id": "students_parents", "audiences": ["student", "parent"], "answer_type": "procedure", "question": "How can a student or parent view attendance in EDII?", "alternate_questions": ["Where is my child's attendance calendar?", "Can I see present and absent totals?", "How do I check an absence date?"], "answer": "Open Attendance in the EDII Student app and choose the relevant month or year. The view shows totals such as present, absent and leave, a calendar of recorded days, and details for absences where supplied by the school. A July 2026 update says the calendar marks present days as well as absences. Records depend on what the school has submitted, so ask the school about a missing or disputed mark.", "keywords": ["student attendance", "parent attendance", "calendar", "present", "absent", "leave", "month", "year"], "source_ids": ["src_student_app", "src_update_2026_07_28"], "time_sensitive": false }, { "id": "students_parents_018", "category_id": "students_parents", "audiences": ["student", "parent", "teacher"], "answer_type": "ai_feature", "question": "How does AI Self-Learn work for students?", "alternate_questions": ["What is EDII Self-Learn?", "Can students take chapter quizzes?", "Can teachers review Self-Learn content?"], "answer": "Where the school enables AI Self-Learn, a student chooses a subject and chapter, reads the generated chapter material and summary, completes the chapter quiz, and follows progress or mastery information and recommendations available in the learning view. EDII's 16 June 2026 update says teachers can edit the generated lesson and summary, fix or add quiz questions, and archive or delete items before students use them. Availability and the exact student flow depend on school configuration.", "keywords": ["AI Self-Learn", "subject", "chapter", "summary", "quiz", "mastery", "progress", "teacher review"], "source_ids": ["src_ai_tools", "src_update_2026_06_16"], "time_sensitive": true }, { "id": "students_parents_019", "category_id": "students_parents", "audiences": ["student", "parent"], "answer_type": "comparison", "question": "What is the difference between Ask EDII and EDII Tutor?", "alternate_questions": ["Should I use Ask EDII or Tutor?", "Is Ask EDII the same as EDII Tutor?", "Which AI remembers a learning conversation?"], "answer": "Ask EDII is the general assistant for authorised school information and quick actions, such as attendance, homework, fees, timetables or notices, with text, image or voice interactions where enabled. EDII Tutor is for learning a chosen subject and topic through guiding Socratic questions; it adapts to the student's responses, saves sessions and lets the student resume a learning conversation later. Both remain subject to the school's plan, permissions and configuration.", "keywords": ["Ask EDII", "EDII Tutor", "difference", "school data", "Socratic", "saved session", "learning conversation"], "source_ids": ["src_student_app", "src_edii_tutor"], "time_sensitive": true }, { "id": "security_privacy_016", "category_id": "security_privacy", "audiences": ["all", "privacy_officer"], "answer_type": "privacy", "question": "What cookies and tracking technologies does EDII say it uses?", "alternate_questions": ["Can I reject EDII analytics cookies?", "Does EDII use marketing cookies?", "How do I change cookie preferences?"], "answer": "EDII's published Cookie Policy describes essential cookies for login and security, analytics and performance cookies, functional or personalisation cookies, and marketing cookies. It also lists third-party analytics and advertising services. The policy says users can block or delete cookies in browser settings, opt out of analytics and marketing tracking, and withdraw consent, although disabling essential cookies may prevent parts of the service from working. Treat the live consent controls and current policy as authoritative because cookie use can change.", "keywords": ["cookies", "tracking", "analytics", "marketing", "personalisation", "consent", "browser settings", "opt out"], "source_ids": ["src_cookie", "src_privacy"], "time_sensitive": true }, { "id": "payments_refunds_011", "category_id": "payments_refunds", "audiences": ["parent", "student", "accounts"], "answer_type": "timeline", "question": "How long does a requested school-fee refund usually take?", "alternate_questions": ["When will an approved refund reach my bank?", "What is EDII's refund timeline?", "Is a refund different from an automatic reversal?"], "answer": "EDII's refund policy says a complete requested refund typically takes 7–10 business days, covering verification, processing and the bank's credit time. School approval or extra verification can affect the timing. This is different from an automatically reversing failed transaction, which the policy says commonly returns within 5–7 working days. Keep the transaction ID and ask support which process applies before initiating another payment.", "keywords": ["refund timeline", "7-10 business days", "bank credit", "verification", "automatic reversal", "5-7 working days"], "source_ids": ["src_refund"], "time_sensitive": true } ] }