EDII's commitment to our customers during the Covid 19 (Coronavirus) crisis

We are truly living in unique times. The coronavirus pandemic is impacting everyone from our families, to our businesses, to our first responders who are bravely on the front lines. As the situation continues to affect our world, we wanted to reach out and update you on how we’re supporting our employees, our community and you—our customers and partners. Above all else, our thoughts are with those affected by the virus, particularly those who are sick. We wish them a speedy recovery, and we remain inspired by our healthcare workers and others who are caring for people around the world.

Supporting Our Employees, Vendors, and Temporary Staff
It is imperative that we take care of our people—including employees, vendors and temporary staff—and the communities they work in.We have reduced the need for people to come into our offices across the cities, based on local conditions. At the same time, we know that customers rely on EDII’s products and services, and we are committed to keeping them running smoothly. To further support our temporary staff and vendors, We have decided to pay everyone the same was as it has been. We’ll continue to make sure our workforce is supported as this crisis evolves.

We understand the importance of keeping all of your systems up-and-running during this time. We’re actively monitoring our services to ensure we meet our contractual commitments, And, as many of you would like to understand more about our business continuity efforts, we’ll be sharing a newsletter in the coming days that will provide a more in-depth look at our processes. A moment like this is a reminder about how we all need to band together to overcome challenges and complexities.

Frequently-Asked Questions:

What is EDII doing to monitor the situation?
We are keeping a close eye on developments related to the coronavirus. To protect our customers, partners and employees, we're restricting international and domestic travel, encouraging, and in some cases requiring, employees to work from home, and other measures.

Will there be delays in certain services or support resolutions?
At this stage, we do not expect delays. We're confident that our systems and procedures can continue to support our customers and partners during this time.

What is EDII doing to ensure the sufficient capacity as customers move to App(s) based services?
As more customers begin engaging on the app, the load on the servers will increase. In order to accommodate increased usage, we have substantially increased our capacity globally and our engineering teams are monitoring usage 24x7 to ensure capacity needs are met. Additionally, we have increased our customer service capacity with additional engineers to support our customers during this period.